PN
Peter N
Active since Jul 2015
27
Reviews
0
Industries
Reviews
27 reviews10 months ago
POOR NETWORK
Dear Rain Customer Support, I am writing to express my deep dissatisfaction with the ongoing issues I have been experiencing with your WiFi service. As a paying customer, I expect a reasonable level of reliability and consistency — unfortunately, this has not been the case. For a considerable period now, I have been dealing with frequent connection failures, extremely slow internet speeds, and a general lack of service reliability. This has significantly impacted my ability to work remotely, stream content, and carry out basic online activities. At times, there is no connection at all, which is unacceptable given the cost of the service. What is most frustrating is the lack of improvement or consistent service despite these ongoing problems. I have attempted to troubleshoot from my side and even waited through downtimes assuming they would be temporary — but the issues persist. I kindly urge Rain to investigate and resolve this matter as soon as possible. Should the situation not improve, I will have no choice but to consider alternative service providers and escalate this complaint to consumer protection bodies if necessary. I trust you will treat this matter with the seriousness it deserves. I look forward to your prompt response and a clear plan of action to address these concerns.
636 replies
12 months ago
Poor connection
I am extremely frustrated and disappointed with the continued instability of your network. For the past week, the service has been unreliable to the point of being unusable. One particular incident that stands out happened during an important meeting—I was speaking when suddenly no one could hear me. Upon checking, I noticed that the network had reset the time to 10:30 from 16:00. This is absolutely unacceptable. What makes this even more infuriating is the fact that I diligently pay my monthly premium without fail. Yet, the quality of service I receive is shockingly poor. It feels like not a single week can go by without an issue. I am honestly questioning the reliability and professionalism of your company. As I write this complaint, I am forced to use my mobile data because your service has failed me again. This is beyond inconvenient—it's disruptive and costly. I expect a prompt response and resolution to this matter. I also believe compensation is due for the repeated disruptions and poor service I’ve endured.
116 replies
14 months ago
No connection for the past 2 weeks.
Hi Rain, Please note that the router is directly connected to Blackbuck, and a hard restart has been performed. However, the network issue persists. Could you advise on the next steps to resolve this? I am currently replying using mobile data due to the ongoing connectivity problem. I cannot even run the test because the is no connection. Can someone come and look at this challenge i am facing. Hi Rain, This situation is becoming increasingly frustrating. If the connection isn’t painfully slow, then there’s no connection at all. What’s baffling is that this was never an issue before—my connection was running flawlessly without any interruptions. For the past four weeks, I’ve been struggling with this persistent problem, and something clearly isn’t right. Being told to restart my router repeatedly is not an acceptable solution. Tomorrow is the 29th of February 2025, and I’m expected to pay my full monthly premium How is it fair to pay the full amount for a service that has been consistently unreliable? I expect a proper resolution to this issue, not just temporary fixes. Please advise on how this will be addressed.
301 replies
15 months ago
Slow Network Connection
It sounds incredibly frustrating to deal with slow network speeds, especially when you’re paying for a service that should be more reliable. The added stress of being cut off when payments are missed only adds to the irritation, especially when you're already struggling with poor service. If you're not getting the connection you're paying for, it feels like they’re not taking your concerns seriously. It’s also beyond annoying when they don’t seem to care about the issues you're facing, leaving you with no choice but to rely on your mobile data just to get by.
796 replies
18 months ago
Poor network connection
Was working from home & had to connect from my phone just to safe those meetings, lately thz network issues. What is causing this? As much an i am paying uninterruptable i'd appreciate if I can get the same service.
106 replies
21 months ago
Bad Network
What is going on now, this week I've been struggling with the network including today had to use my own data just to complete those meetings. this is unreasonable, innovations & integrity must speak one language for the sustainability of your business.
116 replies
23 months ago
RAIN
The Network has been stable for the past 2-3weeks, please continue to maintain this, I am tired of complaining.
53 replies
24 months ago
Unstable network
RAIN will humble you, still have no stable Network, the call Centre keeps on saying your ticket has been escalated, on my Mobile Data as we speak. I am feed up at this point.
106 replies
25 months ago
RAIN 101
I really don't understand, RAIN is bringing innovations and then become less considerate about their WIFI Network detaching. Received the RAIN 101 and struggling with internet connection, called in more than 3 times, nothing has been done only feedback your issue has been escalated and our Network team will be in touch and even hot me with a ref - 18547801, I am not happy.
53 replies
26 months ago
Rain 101
I’ve been forever complaining about rain until I decided to leave them unfortunately I didn’t find joy especially with MWEB, so I decided to come back. Received the New Rain 101 5G router, And Wow RAIN you have raised the standard and salute you for this, keep up the innovations going…. I recommend this to anyone with 5G coverage
215 replies
Review Distribution
5 Star
6 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (7.407407407407407%)
1 Star
19 (70.37037037037037%)