Kent M

Owner slammed door in my face -My cat Oliver dies

Formal complaint : <br> I just went to Diep River branch fifteen minutes before closing time as my male cat came home at 12:30 drooling and displaying signs or being poisoned. I dashed over there for activated charcoal and when I got to do counter to pay I was informed that their card machine can't take my card. They made me drive out to draw cash to process the sale. I was appalled as my cat was POISONED and time was of the essence. When I got back with the cash the gate was locked and the guard refused to let me in to pay for the charcoal which could save my cats life ! I made a scene and the owner Walked up to the gate and slammed the door in my face ! ... my boy passed away ten minutes after I returned at 13:15 pm empty handled and broken. I am shattered and I will never look at that place again . I am absolutely appalled by what had just taken place. And my heart has been torn from my chest - ten minutes would have been the difference between life and death for my Oliver - disgusting.