FB
Francois B
Active since Aug 2015
2
Reviews
0
Industries
Reviews
2 reviews80 months ago
Termination - refund
I've terminated my account with MTN early June 2019. I have a credit on my account, which MTN committed to refund within 7 working days. Now, almost 4 months later, after numerous e-mails, I still have not received my refund. Absolutely terrible!! Refer to history below: Date Action 26-Se**** No feedback received. Follow up e-mail. 23-Se**** Refund not received. Follow up e-mail. 18-Se**** The POP was submitted to BANKING as of last month but till to date it hasn't been actioned we escalated again to their supervisor/line manager and will give feedback, ASAP. 18-Se**** Further communication re dissatisfaction. 13-Se**** Refund not received. Follow up e-mail. 7-Se**** Escalated to banking management and is taking priority. 4-Se**** No feedback received. Follow up e-mail. 30-Aug-19 Refund not received. Follow up e-mail. 21-Aug-19 I have escalated to our banking department, they required the proof of payment which I have sent to them. 19-Aug-19 Refund not received. Follow up e-mail. 6-Aug-19 Logged a refund request ref# 1-45941324694. Money will be refunded within 7 working days. 1-Aug-19 July statement reflects credit 31-Jul-19 Forwarded to EBU 30-Jul-19 No feedback received. Follow up e-mail. 26-Jul-19 No feedback received. Follow up e-mail. 22-Jul-19 No feedback received. Follow up e-mail. 16-Jul-19 No feedback received. Follow up e-mail. 10-Jul-19 No feedback received. Follow up e-mail. 5-Jul-19 No feedback received. Follow up e-mail. 3-Jul-19 Contract fee decucted from bank account after termination. 18-Jun-19 Early termination paid. Proof submitted. 11-Jun-19 Early termination quotation provided.
210 replies
129 months ago
Global Trading Solutions
1. On 23 July I signed the contract with the inclusion of a 7 day cool off period. My credit card were swiped with the clear indication that only a hold will be placed on my card and that the transaction will only be processed after seven days if I did not exercise my right to cancel the transaction within the cool off period.<br> 2. On 23 July I submitted a written cancellation as required within the signed contract.<br> 3. On 23 July I was phoned by Ryan Venter confirming that my cancellation was received and inquired about it. I maintained my position, although he indicated that he will again confirm on 27 July if I have changed my mind. This did not happen.<br> 4. Ryan did phone me on 18 August after I sent an e-mail inquiring about the hold that was still on my credit card. I maintained that I stand with my written cancellation of 23 July 2015.<br> 5. On 20 Aug the first installment was deducted from my credit card. This implies that whilst I confirmed the cancellation of the contract for at least the forth time on 18 August the transaction was knowingly processed by GTS.<br> 8. On 25 August Johan confirmed that the transaction will be canceled. As of date the transaction has not been cancelled.
0 replies
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