Denise B

No service/ Bad customer service

I drive a 2011 Geely CK with 43000 km on and full service history. In April of 2015 my car left me next to the road due to a gearbox malfunction. This is an automatic gearbox so the chances of over revving og scratching of gears is not possible. I had the car towed in to Gearbox exchange in Parow Cape Town as they said a diagnostic test would reveal what is wrong with he car as I had first gear and reverse. The diagnostic test did not show the problem and the gearbox had to be stripped.<br> On finding the problem we established that there is parts that needs to be imported from China as it could not be found in SA. Upon contacting Geely SA via e mail I received a reply from Mr John Killian. I had hoped that they would assist in getting the spares, but no luck. On contacting the spares department we were told that since they were not the original importers of Geely at that time they could not assist me and I should seek help elsewhere.<br> i contacted Mr Kilkian again via e mail and had no response. <br> Tracked a company in Midrand that import spares and they could help with one part of the said spares and they sent numerous e mails to Geely Int to get the other part but NEVER received a resp