Heleen N

NON PAYMENT AND BAD ATTITUDES

It is really a great embarresment for me to write this report on Hello Peter as it is not in my nature to report people but I feel helpless and have tried my utmost best to get payment that is legally due to me. We have deliver a great service to the client and therefor deserve to get payment. I received 2 bookings for the same guest on 2 different dates during August 2017. Since then I have submitted my Invoices and Statements on several occasions. Endless telephone calls requesting payment, even submitting a Bank letter to confirm my account number and still no payment. Two weeks ago, I was informed that Duma Travel has financial problems and can't pay me. This statement was made by Vanessa Nkosi who are handling the Bed and Breakfast side of payments. Not only did she say that Duma has no money but she also said she has no time to speak to me, as she is busy. She referred me to Celia Herbst. She was blatantly rude. I then spoke to Celia and she said that she will request an urgent payment and that I would have receive my outstanding payment not later than Friday 24 November 2017. Friday came and gone and no payment was received. The Tuesday I phoned Vanessa and she again said no payment was allocated. Each and every time I phoned she ask me if I have submitted a Statement. Not sure how many times I told her that I did send the Invoices, the Statement as well as a bank letter. She could not be bothered to find out what the delay was. She kept on saying speak to Celia. I tried to phone Celia she was not available. I have tried several times since then and either she is not at her desk or she is in training. Nobody can tell me when she will be available. No emails or calls get returned. I have even send an email to procurement but nothing has happened. I have emailed from bottom to top even the MD - who are only to be contacted as a last resort only nl. Nomvula Mthombeni as well as Tumi Namanyane who is the Finance Manager at Head office but non one of them have contacted me or answered my email. Surely if you listen to the answering machine on Duma's telephone about how efficient they are and all the promises, and you look at the email that was send to me via email on the 28th of September 2016 at 01:17 Heading IN THE LOOP MESSAGE FROM THE CEO you will be shocked of what is promised and what service is actually delivered. Even on Facebook you can read the bad comments about how people must beg for their money. I am at a stage where I feel bad to beg for my money and it is not fair at all.