asanda M

bad service, careless attitude to the customer

I took my car to proton with a battery issue in July 2015. I bought a new battery and the car started to have more problems and did only one trip with the new battery. It was then towed back to the dealer. The dealer never calls and makes empty promises to solve the matter. I have been sent from one person to the other with no one to come back and explain the problem. I was then told after almost two months with my car that the ECU is damaged and needs to be replaced. I requested the quotation and it has never been sent, after countless calls I have done.I was informed that the estimated quote is R12000. I have been told that the ECU is not covered under the warranty. I bought the car new in 2013 with a 3 year warranty, August. My car is a saga 1.3. My car has never been on an accident but now I find myself without a car, noone coming back to me.