CJ
Conrad J
Active since Sep 2015
2
Reviews
0
Industries
Reviews
2 reviews24 months ago
Discriminating and narrow minded and non inclusive policies
Dear Management of Berg River Resort,I am writing to express my extreme disappointment and frustration regarding the discriminatory treatment my family and I experienced at your resort on May 2nd, 2024. Despite our excitement to enjoy a camping trip together, we were shockingly turned away solely based on the fact that we did not meet your narrow definition of couples and families.Upon arrival at approximately 13:00, my father, my brother, his partners two sons, and I were informed by your staff that the resort is only for couples and families, and because we did not have any females with us,my mother passed away, we were not welcome. Despite our attempts to explain that we still consider ourselves a family unit and that our fami**** bond transcends gender roles, we were met with blatant disregard and refusal to accommodate us.It is deeply troubling and unacceptable that Berg River Resort upholds such outdated and discriminatory policies. By refusing entry to families like ours, which may not fit into your rigid definition but are nonetheless families in every sense of the word, you perpetuate harmful stereotypes and exclude diverse groups from enjoying your facilities.Furthermore, it is concerning that your staff did not provide information regarding bookings. We made two separate calls to your institution to inquire about reservations, and both times we were told that bookings were not necessary and that we could simply arrive at the resort. However, upon our arrival, we were turned away without any consideration or explanation.It is evident that Berg River Resort's policies are not only discriminatory but also inconsistent and lacking transparency. As a member of the community, I urge you to reevaluate your criteria for admission and update your policies to be more inclusive and reflective of the diverse families that exist in today's society.I am deeply disappointed by the treatment we received and the discriminatory practices of Berg River Resort. I hope that you take this complaint seriously and take immediate action to rectify this situation and ensure that no other families are subjected to such ************** in the future.Sincerely, Conrad Joseph
0 replies
129 months ago
service is what builds long lasting relationships
Bought a special for two canned items and i was overcharged.<br> Had to go back to the shop to fix the problem.<br> <br> Problem :me the client that is unhappy about having to come change an unnecessary discrepancy i am met with induviduals that are not really concern that you been inconvenience.Last person i dealt with was Shareen at the returns desk ,asked her two questions \are they going to fix the problem "and how did it happen\"" of which she blatantly ignored. Maybe she was to busy to take note or what ever the reason is "
75 replies
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