MB
Mirinda B
Active since Sep 2015
2
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2 reviews15 months ago
Bestdrive Comaro - Unacceptable service
I would like to voice my dissatisfaction with the service I received at the Comaro Crossing fitment centre on the 21st of January 2025. Here is a detailed account of the incident: 1. I visited to check a tyre on my Toyota RAV which had been repaired at this service centre a few weeks earlier as it was still losing pressure 2. Upon arrival, I mistakenly pointed to the right front tyre but quickly corrected myself to indicate the front left tyre. 3. Don, after checking the invoice, made sure to correct me that the repair was completed 19 days ago, and not a week or two ago as I initially stated 4. "Henry, the assistant handling the repair, quickly removed the tyre and located the source of the leak. I asked Don to find the old plug for comparison, but he was unable to locate it while inspecting the tyre's exterior." 5. Don maintained that the tyre had not been previously repaired by this centre, despite my insistence and my husband's prior assurance. He dismissively suggested that both my husband and I were confused, citing my earlier statement. 6. "I handed Don the phone and called my husband again to assure him. Don left the conversation midway, muttering that he had no time for this. 7. Henry apologized profusely and promised to fix the problem. 8. Don, clearly agitated upon his return, instructed Henry to stop and sarcastically told me to check the tyre and show him the old plug. I responded that I would never use this repair centre again due to his extremely rude and disrespectful behavior. 9. Don's attitude instantly changed once Henry discovered the old plug and pointed it out to him. While I appreciate Don's subsequent apology and his decision not to charge me despite my insistence, it was too little too late. The damage was already done, and his earlier rudeness and dismissive attitude were unacceptable." I have never before encountered such appalling and unprofessional service. While Henry was the hero of the day, being helpful and courteous, Don's actions were not just rude and dismissive; they were utterly unacceptable and have left me seething with anger and a deeply negative impression of your establishment.
0 replies
129 months ago
Waiting for 9 months to transfer ADSL service
I applied to have my ADSL service moved from Glenvista (old residence) to Aspen Hills Mulbarton (new residence) last year November. Since then I have received sms's to acknowledge receipt of order (order Nov :111229347 and 120467508) and promises of further communication that has of yet not transpired. I have at several occasions tried to contact your service centre, hanging up after approx. 30mins waiting per call. On the occasions that I was lucky enough to actually get through to a consultant, I was given the below feedback:<br> Nov - I was told that I will be contacted in 2 weeks to arrange the transfer of the line<br> Jan - the transfer will only be done after April 2015 as the entire exchange was being upgraded<br> May - due to the backlog this was scheduled for August<br> August - the ADSL service can not be moved as their is no broadband coverage in Mulbarton and the consultant could give me no indication as to when this will be available. <br> Having spoken to the estate manager and several other residence in Aspen Estates who have broadband (via Telkom) I am shocked that the consultant was really not interested in offering me any solution.
75 replies
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