BS
Brian S
Active since Sep 2015
9
Reviews
0
Industries
Reviews
9 reviews39 months ago
Great Service!
Kaylyn recently renewed my Student Pilot License after I had accidently let it lapse. Eager to get back into the air, I asked if she could push the CAA to process my application quickly. What should have taken 7-10 business days took only 3 and at a very reasonable service fee. Thanks Kaylyn for the awesome service-- keep up the good work!
0 replies
39 months ago
Fantastic service and business ethics!
I recently bought a screen protector from these guys and due to its 'privacy' coating, it made my phone finger print function not work. These screen protectors are one time use, so I took it back and the guys replaced it free of charge and installed the new screen protector perfectly. Really exceptional business ethics and I would definitely recommend this shop over takealot or anywhere else you can get cell phone accessories. Thanks for the great service, keep up the good work!
0 replies
39 months ago
7 year customer never filed a claim, nickle and dimed out of R1400 and a month long claim process.
I have been a King Price customer for over 7 years, and never filed a claim until I was recently robbed. Over the years I have been a strong advocate of their service as their roadside service and sales departments have been very efficient and effective. However, I'm revising my review of them down to 2 stars from 5 due to my recent claim experience: After getting robbed, I contacted KP and spoke with their claims adjuster. The process was fairly straight forward, but after about a week I heard back from the adjuster (even at this early stage there didn't seem to be the same efficiency or urgency of my typical sales interactions with KP). Unfortunately, and to my disappointment, the assessment was about R5,000 short of what my contract entitled me to. I brought this up with the adjuster and she put me in touch with her superior, who confirmed two issues: 1.) I was claiming for some headphones that were valued at around R7,000. Even though this was stated on my contract, they were trying to only pay me something like R4,000. I've been paying a premium that is based on this initial valuation, so this was obviously unfair, and looking at the market, the replacement cost was actually closer to R8,000, so their position here was clearly incorrect. 2.) They claimed that my excess had more than doubled based on an email that I had never received. In all prior interactions with KP, if there were any material changes to my agreement, they were mutually agreed upon and I received an updated contract with the new terms. For some reason, with this material change that only benefitted KP, they seemed to decide that they could fire off an email (which I never even received) and change a material term of our contract without my consent. Ultimately, I needed to file a complaint with their claims department, further delaying my claim payout. In the end, the third party that KP hired to evaluate the claim complaint sided with me on the first issue, and KP on the second issue. I still think KP is in the wrong and should have stood by our mutually agreed contract, but the difference in excess only amounted to about a R1,400 difference from what my contract said, and what they wanted to charge me. So, ultimately, my primary complaint is this: I've been a loyal customer for 7 years, and have never filed a claim. When I finally filed a claim, KP decided that they would nickel and dime me for R1,400 instead of retain me as a customer. Also, the dragged out claim process took over a month to actually pay out, which is unacceptable. I think this reflects that KP's marketing is fantastic in the way they talk about how much they care about their customers, etc. but when the rubber hits the road and they actually need to pay out a legitimate claim, they would rather save R1,400 than retain a 7 year customer who would have actually increased their insurance instead of cancelling with them. This doesn't make either ethical or business sense, so I won't be doing business with KP anymore and will also no longer recommend them.
132 replies
39 months ago
Need better user filters
HelloPeter needs better filters for users looking at business profiles. For example, you should be able to filter out user reviews that have only 1 review or that have only been active within a recent time period (e.g. 3 months).
132 replies
40 months ago
Best Bakery in Cape Town
I have been a regular customer at Knead for years, and I have always been impressed with the quality of the coffee, the insanely good baked goods (best I've found anywhere) and the friendly service. Recently, I had the unfortunate experience of being involved in an armed robbery at the shop. This was an unprecedented event that could have happened anywhere and by no means reflects any lack of safety or security of Kneads' premises. Despite the high-stress and dangerous situation, the management and staff at Knead remained incredibly calm and professional. They even went above and beyond by including me in the insurance claim and reimbursing me for my losses. Good businesses, led by good people need to be recognized and the staff at Knead truly exemplify the kindness, professionalism and integrity that we can all strive for. I am grateful for their care and concern, and will be a customer for life. In the wake of the robbery, the restaurant has also taken steps to beef up their security, which gives me even more peace of mind when visiting. If you're in the area, I highly recommend stopping by Knead for a delicious cup of coffee and a warm welcome from the friendly and compassionate staff.
0 replies
41 months ago
Worst experience I have ever had with any company, ever.
I signed up with Osidon and after two months of being repeatedly disappointed with their service and trying tirelessly to sort it out with their management, I ended up cancelling and asking for a refund due to the very high cost of engaging with and training their accountants, and the very slow progress they were making on my books. They flat out refused to give me any kind of refund, stating that it isn’t part of their ‘terms of service’ to do so. Having spent thousands of Rands and being left with my books worse off than when I hired Osidon, they then threatened to sue me if I didn’t take down a previous review that I put up outlining my perspective on the situation on HelloPeter and Google Maps. I would proceed with EXTREME CAUTION before doing any business with Osidon, and would give them zero stars if I could.
502 replies
41 months ago
Misrepresented service, ignored multiple times, severe under performance, refusal to provide a refund
I had a terrible experience with Osidon and feel completely cheated by their business practices for the following reasons: -I hired Osidon based on a list of items we need handled that were very clearly articulated prior to hiring them. -After a month of training their personnel at considerable cost, the Osidon team was not keeping up with the work load and ultimately ignored our requests for updates. -Finally after being set back by 2 months the management decided that the work load was too high for them to continue, despite their prior agreement to do the various tasks, which was shared at the very beginning - After another month of billing us and effectively delivering no work, we ended the subscription and asked for a refund, to which they said their terms of service do not allow for - I tried multiple times to engage with upper management about this issue, and was again ignored. Overall the experience was a massive waste of time and money for our company that could have been avoided had Osidon not over promised on what they would deliver, then drastically under performed and ignored the very reasonable request that we get the funds back that were paid to them or engage with management to find a fair solution. I would not recommend Osidon to anyone.
132 replies
41 months ago
BUYER BEWARE - HIGHLY UNETHICAL COMPANY - DO NOT TRUST WITH YOUR BUSINESS
Osidon is one of the most unethical businesses I have ever dealt with in my life. They defrauded our company and when silent when I tried to address the issue with the management. In our experience, the sales personnel collude with management to actively deceive prospective customers for a short term gain while delivering far below expectations or what they have promised in their terms of service. BUYER BEWARE-- this company will happily steal from you.
0 replies
129 months ago
Persistent in resolving my request
I requested to have a statement showing my vehicle coverage and Sharon persisted to resolve my request after weeks of trying and failing with other service representatives. Thanks for completing the job and keeping your promise Sharon.
75 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
1 (11.11111111111111%)
1 Star
3 (33.333333333333336%)