EF
ELPHIA F
Active since Sep 2015
3
Reviews
0
Industries
Reviews
3 reviews128 months ago
STILL NO VEHICLE or FEEDBACK - 3rd complaint
On 30SEP Peter Els at BAW wrote...<br> <br> Good day Mrs Fourie. <br> We apologise for the unsatisfactory delayed response to the problems you're experiencing.<br> There are several reasons for this, but that is no excuse. <br> Part of the delay on your vehicle is that we've been waiting for parts to eliminate the noise you experienced a short while after the recent return of your vehicle.<br> These will be with us today and we'll have someone go out to the vehicle and fit them.<br> Someone from BAW will also be contacting you shortly to discuss the issues you've experienced.<br> Kind regards<br> Peter<br> <br> Today is the 16th of OCT and I have had no feedback from them after this email was sent.<br> <br> It has now been 92 days since my vehicle was towed in to Taxirite !<br> <br> I have paid 3 months of installments for a vehicle I don't have in my possession :<br> -R16 000 Wesbank <br> -R 3 300 vehicle insurance<br> -R 1 845 GPS/tracker <br> <br> TOTAL OF R21 145 OUT OF POCKET FOR A VEHICLE STANDING AT A WORKSHOP WITH NO FEEDBACK OR TIME FRAME ON WHEN IT WILL BE RETURNED IN A WORKABLE ORDER. <br> FAIR? I THINK NOT !
75 replies
128 months ago
FAULTY / UNUSABLE VEHICLE - 2ND COMPLAINT
Derek & Peter,<br> <br> My previous complaint was lodged on 22SEP.<br> Since then I've had no response. <br> <br> I have left messages - but no reply.<br> <br> Derek, you personally collected my BAW on 12SEP after it had just been on the road for one afternoons transfers. You briefly advised on the afternoon of 15SEP that you will revert with feedback on my vehicles technical faults. I am still waiting - I have not received any feedback in any form from either you or Peter on my vehicle.<br> <br> It has been 75 days since my vehicle was towed in to Taxirite !<br> <br> 1. What do you make of this ?<br> 2. Do you think this is fair on a consumer / client ?<br> 3. Would you accept this service (or lack thereof) from your dealer if this was your vehicle ?<br> 4. Would you proceed paying Wesbank for a vehicle that is faulty and not in your possession ? (my 3rd payment is due on 01OCT)<br> <br> I ask again, how much longer must this go on before anyone can admit this car is FAULTY?<br> <br> I urge you to reply URGENTLY!<br> <br>
75 replies
129 months ago
FAULTY VEHICLE - UNUSABLE VEHICLE
I BOUGHT A BAW SASUKA 16 SEATER JAN'14 FOR MY SCHOLAR TRANSPORT BUSINESS IN SANDTON FROM KMART AUTO IN KLERKSDORP. WITHIN 7 DAYS THE VEHICLE SHOWED TECHNICAL ERRORS. BOTH THE DEALERSHIP WHERE I BOUGHT IT + WESBANK WHO FINANCED IT HAS BEEN USELESS IN ASSISTING WITH MY QUERIES. EACH TIME AN ERROR WAS REPORTED THEY FIXED IT UNDER WARRANTY BUT NO WRITTEN REPORT GIVEN, DESPITE ASKING FOR IT. THE VEHICLE HAS BEEN FOR ENDLESS REPAIRS WITH 3 DEALERSHIPS, EACH TIME NO PAPERWORK GIVEN ON WHAT WAS FIXED. I AM CONVINCED I BOUGHT A DEFECT VEHICLE. THIS HAS BEEN ONGOING FOR 20 MONTHS. THEY REFUSE TO COME FORTH WITH THE SERVICE RECORDS. ON 17JUL15 THE VEHICLE BROKE DOWN, WERE TOWED TO TAXIRITE AND IT IS STILL WITH TAXIRITE. IT HAS BEEN 68 DAYS! YES 68 DAYS AND I STILL DON'T HAVE MY VEHICLE BACK. THE VEHICLE HAS /- 44 000km ON THE ODO AND NEEDED A ENGINE REPLACEMENT. THEY EVEN IGNORING MY LETTER OF DEMAND FROM MY LAWYER, THEIR EXCUSE EACH TIME IS RIDICULOUS ITO QUERIES RAISED. THEIR LACK OF URGENCY IS SHOCKING. IF YOU ARE CONSIDERING BUYING A BAW. DON'T, IT LOOKS GOOD ON PAPER AND ON FACE VALUE BUT IT CERTAINLY CANNOT COMPETE WITH TOYOTA. THE VEHICLE I BOUGHT IS NOT USABLE FOR MY BUSINESS ANYMORE!
75 replies
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