Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I went to Baw Durban for a deal ,the deal was declined on a Monday,I have been to their offices through out the week for my deposit refund ...even today I went there,all the staff on duty couldn't help me,they just locked up and decide to ignore my presents. I played R29500 for a 2015 refurbished Baw,,with an instalment of R11000 for 6years this is a ****** rip off....a new Toyota 2018s Quantum deposit is R20000 with R14500 monthly....rather buy something and somewhere u know customer is king..not here,I urge u fellow taxi owners ,,SAY NO TO BAW DURBAN
1 reviews | Active since Jan 2020
I went to Baw Durban for a deal ,the deal was declined on a Monday,I have been to their offices through out the week for my deposit refund ...even today I went there,all the staff on duty couldn't help me,they just locked up and decide to ignore my presents. I played R29500 for a 2015 refurbished Baw,,with an instalment of R11000 for 6years this is a ****** rip off....a new Toyota 2018s Quantum deposit is R20000 with R14500 monthly....rather buy something and somewhere u know customer is king..not here,I urge u fellow taxi owners ,,SAY NO TO BAW DURBAN
1 reviews | Active since Jan 2020
I bought a Baw Sasuka from definitive Auto Edge from Johennersbag. The car gave me problems from the first day. I called customer care but there's was no answer. I tried to call my friends to come and tow me to Mtata coz it was midnight. There car was jegging and brakes failer and it was raining the car was having leaks off which no one told me about those problems. In the morning I called the customer care they told me I must go to their garage in East London they can't tow the car if it's still going. They can only come and tow it if it's not moving at all. When I get to East London they told me that I have to pay for the car because the car is out of warranty it only covers angine and the gear box only. I called the dealer they say there's no such because there car didn't reach 100.000 km it was 75000 on the clock. I called the customer care they also told me that the car is out of warranty and there's nothing they can do. Car dealer and the customer care told me they will try to solve the issue. At that moment I have to pay for it. After it gaved me lot of problems daily and I have to take money from my own pocket because it was useless to call the customer care they can only tow the car but I will have to pay the garage although the dealer told me that everything is gonna be fixed for free. As a result the car was repposesd within 6months because it was not making money. There was no help from the dealer and the insurance. When I was making the deal they told me the car is 25000 on the clock and it's 2016 model although I was told by the garage that the car is 2years old it's 2014 model and it was 75000 on the clock so the reason why it's out of warranty is its 2years old. I called them recently addressing this issue. They told me it's a new staff under new management and there is no proof that the car was 75000 on the clock. They say I'm just desperate for cash there's no way they garage can give me a car with no warranty. They are defending the previous management. My complaints is they have the right to give me a car that the warranty only covers the engine and gear box only although I was told by the dealer that it is going to be fixed for free. Worse I wasn't told about the problems of the car. I experienced problems from the first day like jegging often and I have to offload the passengers ,leaking of the windows and roof, changing bearings and hubs often, no power, brakes failer, binding, e. t. c I experienced this problems from the first week of purchase and I have to pay by myself although the dealer told me everything is gonna be fixed for free. They knew my complaints till the car was repposesd but the was no help from the dealer and Baw.
1 reviews | Active since Jan 2020
I bought a Baw Sasuka from definitive Auto Edge from Johennersbag. The car gave me problems from the first day. I called customer care but there's was no answer. I tried to call my friends to come and tow me to Mtata coz it was midnight. There car was jegging and brakes failer and it was raining the car was having leaks off which no one told me about those problems. In the morning I called the customer care they told me I must go to their garage in East London they can't tow the car if it's still going. They can only come and tow it if it's not moving at all. When I get to East London they told me that I have to pay for the car because the car is out of warranty it only covers angine and the gear box only. I called the dealer they say there's no such because there car didn't reach 100.000 km it was 75000 on the clock. I called the customer care they also told me that the car is out of warranty and there's nothing they can do. Car dealer and the customer care told me they will try to solve the issue. At that moment I have to pay for it. After it gaved me lot of problems daily and I have to take money from my own pocket because it was useless to call the customer care they can only tow the car but I will have to pay the garage although the dealer told me that everything is gonna be fixed for free. As a result the car was repposesd within 6months because it was not making money. There was no help from the dealer and the insurance. When I was making the deal they told me the car is 25000 on the clock and it's 2016 model although I was told by the garage that the car is 2years old it's 2014 model and it was 75000 on the clock so the reason why it's out of warranty is its 2years old. I called them recently addressing this issue. They told me it's a new staff under new management and there is no proof that the car was 75000 on the clock. They say I'm just desperate for cash there's no way they garage can give me a car with no warranty. They are defending the previous management. My complaints is they have the right to give me a car that the warranty only covers the engine and gear box only although I was told by the dealer that it is going to be fixed for free. Worse I wasn't told about the problems of the car. I experienced problems from the first day like jegging often and I have to offload the passengers ,leaking of the windows and roof, changing bearings and hubs often, no power, brakes failer, binding, e. t. c I experienced this problems from the first week of purchase and I have to pay by myself although the dealer told me everything is gonna be fixed for free. They knew my complaints till the car was repposesd but the was no help from the dealer and Baw.
1 reviews | Active since Jan 2020
<p>Hi, I hope someone can help me.</p> <p> </p> <p>I bought a Nissan NP200 from BAW vehicle dealership in Springfield, Durban on the 24th of June. I was told the car had never been in an accident. There was also no service history for it. This was suspicious, but I was told I would have it soon after buying it. After constant nagging to Magda (saleswoman) and Mark(manager, I never received it. I wanted the car, as the mileage was only 53 000km, apparently.</p> <p>I had on going issues, petrol light going on and off, driver's door wouldn't close at all (the following weekend after purchase, locks were loose, right head light was faulty, and there were suspicious scratches and bumps in the engine compartment etc. Mark had a look, and said it looked like the previous owner had mounted a pavement. I believed him. However, I was slightly concerned at the size of this mounted pavement. There were scratches and bumps high up in the engine compartment. I asked two friends who service their own cars, both said straight away that its definitely been in an accident. I wanted a professional view though.</p> <p><br />I had threatened to return the car. Magda said it's not that easy, and it may have to go to court. But to the dealership's credit, they offered, and got everything sorted by Mark, albeit sometimes delayed. I had a new head light fitted free of charge, and I was happy. I fitted two new tyres, and installed an alarm and anti-hijack system.</p> <p><br /> But then the problems persisted. I found more suspicious bumps and scratches, the petrol light was still faulty, my drivers windscreen wiper stopped working during the heavy recent rains in Durban, and the new head light rattled to a point where it would go from bright to dim. Mark had sent out an electrician to me, who knew what he was talking about, but wasn't equipped to fix the problems I had, apart from the windscreen wiper which just needed tightening.</p> <p><br />Since I bought the car, I've been nagging for the service history. The answer's have always been the same. "Tomorrow", "Monday", "Next week"- always some delay.</p> <p><br />So I had had enough. I phoned the AA (I'm a member), as I wanted an inspection done. They recommended Dekra. I took it to them, and they found evidence that the car had in fact been in an accident. I took it back to Mark on Tuesday, who tried persuading me to keep it, and who disagreed with Dekra's statement. He said that Dekra owned AA, that's why they were referred? He also said he would take me to a panel beater who actually knew what they were talking about. Anyway, Mark agreed to me handing the car back, as it was my right. I left the car with him. I said please may I have the money back for the tyres and alarm system- I wouldn't have had them fitted if I knew it was in an accident. He made copies of my receipts and said he would as, but he didn't think it would be possible. I'm actually not settled to see if I'll get that money back, I demand that I get that money back. It was between R3000-R4000.</p> <p><br />I thought I would have heard something back from BAW, about when I will be refunded. As Mark kept assuring me, this is their first return. I thought this matter would be taken seriously. After having heard nothing by Thursday afternoon, I have been trying to contact whoever is in charge, after not being able to get answers from anyone. I know it hasn't been long. But surely I would have been contacted ASAP about this serious matter. I'm without a car, and without my deposit.</p> <p><br />I messaged Mark, who said the owner would be in touch. I have heard that saying enough now from the dealership. I phoned the dealership to get answers. The finance manager said you weren't in and you'll call when you're back. Well I wasn't prepared to wait, as this seems to all be very laid back.</p> <p><br />I Googled BAW, to speak to the head office to report my frustrations. That was pointless, I got no information or anything from them. So I phoned the finance manager back, and she snapped at me. I had apparently insulted her, as she felt like I didn't believe her when she said the owner wasn't in. I never doubted that, I just wasn't prepared to wait. Also, she told me that the BAW dealership is unrelated to BAW South Africa? That's who I was apparently contacting at the head office. On the website, in which you can find the Durban dealerships details, it doesn't say BAW South Africa in the website name. They have the same company name and logo, I still don't see how they're not related?</p> <p>I've absolutely had it. I'm without a car, and without my deposit. It's not that the money isn't back in my account yet that infuritates me so much. It's the fact that no one bothered to contact me, and that everyone seems very laid back. I just want some form of indication as to when the money may be transferred. To add to my fury, the manager, Mark has blocked me on WhatsApp, upon demaning answers of when Bradley the owner was in. I have attached a screenshot of our conversation.</p> <p> </p> <p>What can I do from here?</p>
1 reviews | Active since Jan 2020
<p>Hi, I hope someone can help me.</p> <p> </p> <p>I bought a Nissan NP200 from BAW vehicle dealership in Springfield, Durban on the 24th of June. I was told the car had never been in an accident. There was also no service history for it. This was suspicious, but I was told I would have it soon after buying it. After constant nagging to Magda (saleswoman) and Mark(manager, I never received it. I wanted the car, as the mileage was only 53 000km, apparently.</p> <p>I had on going issues, petrol light going on and off, driver's door wouldn't close at all (the following weekend after purchase, locks were loose, right head light was faulty, and there were suspicious scratches and bumps in the engine compartment etc. Mark had a look, and said it looked like the previous owner had mounted a pavement. I believed him. However, I was slightly concerned at the size of this mounted pavement. There were scratches and bumps high up in the engine compartment. I asked two friends who service their own cars, both said straight away that its definitely been in an accident. I wanted a professional view though.</p> <p><br />I had threatened to return the car. Magda said it's not that easy, and it may have to go to court. But to the dealership's credit, they offered, and got everything sorted by Mark, albeit sometimes delayed. I had a new head light fitted free of charge, and I was happy. I fitted two new tyres, and installed an alarm and anti-hijack system.</p> <p><br /> But then the problems persisted. I found more suspicious bumps and scratches, the petrol light was still faulty, my drivers windscreen wiper stopped working during the heavy recent rains in Durban, and the new head light rattled to a point where it would go from bright to dim. Mark had sent out an electrician to me, who knew what he was talking about, but wasn't equipped to fix the problems I had, apart from the windscreen wiper which just needed tightening.</p> <p><br />Since I bought the car, I've been nagging for the service history. The answer's have always been the same. "Tomorrow", "Monday", "Next week"- always some delay.</p> <p><br />So I had had enough. I phoned the AA (I'm a member), as I wanted an inspection done. They recommended Dekra. I took it to them, and they found evidence that the car had in fact been in an accident. I took it back to Mark on Tuesday, who tried persuading me to keep it, and who disagreed with Dekra's statement. He said that Dekra owned AA, that's why they were referred? He also said he would take me to a panel beater who actually knew what they were talking about. Anyway, Mark agreed to me handing the car back, as it was my right. I left the car with him. I said please may I have the money back for the tyres and alarm system- I wouldn't have had them fitted if I knew it was in an accident. He made copies of my receipts and said he would as, but he didn't think it would be possible. I'm actually not settled to see if I'll get that money back, I demand that I get that money back. It was between R3000-R4000.</p> <p><br />I thought I would have heard something back from BAW, about when I will be refunded. As Mark kept assuring me, this is their first return. I thought this matter would be taken seriously. After having heard nothing by Thursday afternoon, I have been trying to contact whoever is in charge, after not being able to get answers from anyone. I know it hasn't been long. But surely I would have been contacted ASAP about this serious matter. I'm without a car, and without my deposit.</p> <p><br />I messaged Mark, who said the owner would be in touch. I have heard that saying enough now from the dealership. I phoned the dealership to get answers. The finance manager said you weren't in and you'll call when you're back. Well I wasn't prepared to wait, as this seems to all be very laid back.</p> <p><br />I Googled BAW, to speak to the head office to report my frustrations. That was pointless, I got no information or anything from them. So I phoned the finance manager back, and she snapped at me. I had apparently insulted her, as she felt like I didn't believe her when she said the owner wasn't in. I never doubted that, I just wasn't prepared to wait. Also, she told me that the BAW dealership is unrelated to BAW South Africa? That's who I was apparently contacting at the head office. On the website, in which you can find the Durban dealerships details, it doesn't say BAW South Africa in the website name. They have the same company name and logo, I still don't see how they're not related?</p> <p>I've absolutely had it. I'm without a car, and without my deposit. It's not that the money isn't back in my account yet that infuritates me so much. It's the fact that no one bothered to contact me, and that everyone seems very laid back. I just want some form of indication as to when the money may be transferred. To add to my fury, the manager, Mark has blocked me on WhatsApp, upon demaning answers of when Bradley the owner was in. I have attached a screenshot of our conversation.</p> <p> </p> <p>What can I do from here?</p>
1 reviews | Active since Jan 2020
I bought a car from the branch in Springs. Long and short - I defaulted on payments and there was a discrepancies with the charges that I didn't know about and the car was repossessed on the 10th of Dec 2014 without producing any papers to repossess as I was in hospital at the time. I went to their branch in Jan 2015 and nothing was resolved. Spoke to Molebogeng who promised to get back to me and never did and then I heard she had resigned. I then spoke to Themba - useless. Then Victor, And Back To Themba the secretary to James but still there is no assistance. The car is with them but still registered in my name. I can't renew my disc for the car that I'm driving Victor promised to get back to me and I'm still waiting as he is waiting for him to provide feedback on the query I had. They have their car but still registered in my name? I spoke to them trying to work out a plan to settle my account but I'm not getting any joy. Can someone help? It's been a year and I'm not winning with them.
1 reviews | Active since Jan 2020
I bought a car from the branch in Springs. Long and short - I defaulted on payments and there was a discrepancies with the charges that I didn't know about and the car was repossessed on the 10th of Dec 2014 without producing any papers to repossess as I was in hospital at the time. I went to their branch in Jan 2015 and nothing was resolved. Spoke to Molebogeng who promised to get back to me and never did and then I heard she had resigned. I then spoke to Themba - useless. Then Victor, And Back To Themba the secretary to James but still there is no assistance. The car is with them but still registered in my name. I can't renew my disc for the car that I'm driving Victor promised to get back to me and I'm still waiting as he is waiting for him to provide feedback on the query I had. They have their car but still registered in my name? I spoke to them trying to work out a plan to settle my account but I'm not getting any joy. Can someone help? It's been a year and I'm not winning with them.
1 reviews | Active since Jan 2020
On 30SEP Peter Els at BAW wrote...<br> <br> Good day Mrs Fourie. <br> We apologise for the unsatisfactory delayed response to the problems you're experiencing.<br> There are several reasons for this, but that is no excuse. <br> Part of the delay on your vehicle is that we've been waiting for parts to eliminate the noise you experienced a short while after the recent return of your vehicle.<br> These will be with us today and we'll have someone go out to the vehicle and fit them.<br> Someone from BAW will also be contacting you shortly to discuss the issues you've experienced.<br> Kind regards<br> Peter<br> <br> Today is the 16th of OCT and I have had no feedback from them after this email was sent.<br> <br> It has now been 92 days since my vehicle was towed in to Taxirite !<br> <br> I have paid 3 months of installments for a vehicle I don't have in my possession :<br> -R16 000 Wesbank <br> -R 3 300 vehicle insurance<br> -R 1 845 GPS/tracker <br> <br> TOTAL OF R21 145 OUT OF POCKET FOR A VEHICLE STANDING AT A WORKSHOP WITH NO FEEDBACK OR TIME FRAME ON WHEN IT WILL BE RETURNED IN A WORKABLE ORDER. <br> FAIR? I THINK NOT !
1 reviews | Active since Jan 2020
On 30SEP Peter Els at BAW wrote...<br> <br> Good day Mrs Fourie. <br> We apologise for the unsatisfactory delayed response to the problems you're experiencing.<br> There are several reasons for this, but that is no excuse. <br> Part of the delay on your vehicle is that we've been waiting for parts to eliminate the noise you experienced a short while after the recent return of your vehicle.<br> These will be with us today and we'll have someone go out to the vehicle and fit them.<br> Someone from BAW will also be contacting you shortly to discuss the issues you've experienced.<br> Kind regards<br> Peter<br> <br> Today is the 16th of OCT and I have had no feedback from them after this email was sent.<br> <br> It has now been 92 days since my vehicle was towed in to Taxirite !<br> <br> I have paid 3 months of installments for a vehicle I don't have in my possession :<br> -R16 000 Wesbank <br> -R 3 300 vehicle insurance<br> -R 1 845 GPS/tracker <br> <br> TOTAL OF R21 145 OUT OF POCKET FOR A VEHICLE STANDING AT A WORKSHOP WITH NO FEEDBACK OR TIME FRAME ON WHEN IT WILL BE RETURNED IN A WORKABLE ORDER. <br> FAIR? I THINK NOT !
1 reviews | Active since Jan 2020
Derek & Peter,<br> <br> My previous complaint was lodged on 22SEP.<br> Since then I've had no response. <br> <br> I have left messages - but no reply.<br> <br> Derek, you personally collected my BAW on 12SEP after it had just been on the road for one afternoons transfers. You briefly advised on the afternoon of 15SEP that you will revert with feedback on my vehicles technical faults. I am still waiting - I have not received any feedback in any form from either you or Peter on my vehicle.<br> <br> It has been 75 days since my vehicle was towed in to Taxirite !<br> <br> 1. What do you make of this ?<br> 2. Do you think this is fair on a consumer / client ?<br> 3. Would you accept this service (or lack thereof) from your dealer if this was your vehicle ?<br> 4. Would you proceed paying Wesbank for a vehicle that is faulty and not in your possession ? (my 3rd payment is due on 01OCT)<br> <br> I ask again, how much longer must this go on before anyone can admit this car is FAULTY?<br> <br> I urge you to reply URGENTLY!<br> <br>
1 reviews | Active since Jan 2020
Derek & Peter,<br> <br> My previous complaint was lodged on 22SEP.<br> Since then I've had no response. <br> <br> I have left messages - but no reply.<br> <br> Derek, you personally collected my BAW on 12SEP after it had just been on the road for one afternoons transfers. You briefly advised on the afternoon of 15SEP that you will revert with feedback on my vehicles technical faults. I am still waiting - I have not received any feedback in any form from either you or Peter on my vehicle.<br> <br> It has been 75 days since my vehicle was towed in to Taxirite !<br> <br> 1. What do you make of this ?<br> 2. Do you think this is fair on a consumer / client ?<br> 3. Would you accept this service (or lack thereof) from your dealer if this was your vehicle ?<br> 4. Would you proceed paying Wesbank for a vehicle that is faulty and not in your possession ? (my 3rd payment is due on 01OCT)<br> <br> I ask again, how much longer must this go on before anyone can admit this car is FAULTY?<br> <br> I urge you to reply URGENTLY!<br> <br>
1 reviews | Active since Jan 2020
I BOUGHT A BAW SASUKA 16 SEATER JAN'14 FOR MY SCHOLAR TRANSPORT BUSINESS IN SANDTON FROM KMART AUTO IN KLERKSDORP. WITHIN 7 DAYS THE VEHICLE SHOWED TECHNICAL ERRORS. BOTH THE DEALERSHIP WHERE I BOUGHT IT + WESBANK WHO FINANCED IT HAS BEEN USELESS IN ASSISTING WITH MY QUERIES. EACH TIME AN ERROR WAS REPORTED THEY FIXED IT UNDER WARRANTY BUT NO WRITTEN REPORT GIVEN, DESPITE ASKING FOR IT. THE VEHICLE HAS BEEN FOR ENDLESS REPAIRS WITH 3 DEALERSHIPS, EACH TIME NO PAPERWORK GIVEN ON WHAT WAS FIXED. I AM CONVINCED I BOUGHT A DEFECT VEHICLE. THIS HAS BEEN ONGOING FOR 20 MONTHS. THEY REFUSE TO COME FORTH WITH THE SERVICE RECORDS. ON 17JUL15 THE VEHICLE BROKE DOWN, WERE TOWED TO TAXIRITE AND IT IS STILL WITH TAXIRITE. IT HAS BEEN 68 DAYS! YES 68 DAYS AND I STILL DON'T HAVE MY VEHICLE BACK. THE VEHICLE HAS /- 44 000km ON THE ODO AND NEEDED A ENGINE REPLACEMENT. THEY EVEN IGNORING MY LETTER OF DEMAND FROM MY LAWYER, THEIR EXCUSE EACH TIME IS RIDICULOUS ITO QUERIES RAISED. THEIR LACK OF URGENCY IS SHOCKING. IF YOU ARE CONSIDERING BUYING A BAW. DON'T, IT LOOKS GOOD ON PAPER AND ON FACE VALUE BUT IT CERTAINLY CANNOT COMPETE WITH TOYOTA. THE VEHICLE I BOUGHT IS NOT USABLE FOR MY BUSINESS ANYMORE!
1 reviews | Active since Jan 2020
I BOUGHT A BAW SASUKA 16 SEATER JAN'14 FOR MY SCHOLAR TRANSPORT BUSINESS IN SANDTON FROM KMART AUTO IN KLERKSDORP. WITHIN 7 DAYS THE VEHICLE SHOWED TECHNICAL ERRORS. BOTH THE DEALERSHIP WHERE I BOUGHT IT + WESBANK WHO FINANCED IT HAS BEEN USELESS IN ASSISTING WITH MY QUERIES. EACH TIME AN ERROR WAS REPORTED THEY FIXED IT UNDER WARRANTY BUT NO WRITTEN REPORT GIVEN, DESPITE ASKING FOR IT. THE VEHICLE HAS BEEN FOR ENDLESS REPAIRS WITH 3 DEALERSHIPS, EACH TIME NO PAPERWORK GIVEN ON WHAT WAS FIXED. I AM CONVINCED I BOUGHT A DEFECT VEHICLE. THIS HAS BEEN ONGOING FOR 20 MONTHS. THEY REFUSE TO COME FORTH WITH THE SERVICE RECORDS. ON 17JUL15 THE VEHICLE BROKE DOWN, WERE TOWED TO TAXIRITE AND IT IS STILL WITH TAXIRITE. IT HAS BEEN 68 DAYS! YES 68 DAYS AND I STILL DON'T HAVE MY VEHICLE BACK. THE VEHICLE HAS /- 44 000km ON THE ODO AND NEEDED A ENGINE REPLACEMENT. THEY EVEN IGNORING MY LETTER OF DEMAND FROM MY LAWYER, THEIR EXCUSE EACH TIME IS RIDICULOUS ITO QUERIES RAISED. THEIR LACK OF URGENCY IS SHOCKING. IF YOU ARE CONSIDERING BUYING A BAW. DON'T, IT LOOKS GOOD ON PAPER AND ON FACE VALUE BUT IT CERTAINLY CANNOT COMPETE WITH TOYOTA. THE VEHICLE I BOUGHT IS NOT USABLE FOR MY BUSINESS ANYMORE!
1 reviews | Active since Jan 2020
I have been charged to pay for brake pads despite the vehicle being at the dealer for its 30 000km service. Items covered under BAW service plan clearly indicates that Brake Pads and Rear brake linings. Page 14 and 15 of the service book.
1 reviews | Active since Jan 2020
I have been charged to pay for brake pads despite the vehicle being at the dealer for its 30 000km service. Items covered under BAW service plan clearly indicates that Brake Pads and Rear brake linings. Page 14 and 15 of the service book.
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