1 reviews | Active since Member
I bought a Baw Sasuka from definitive Auto Edge from Johennersbag. The car gave me problems from the first day. I called customer care but there's was no answer. I tried to call my friends to come and tow me to Mtata coz it was midnight. There car was jegging and brakes failer and it was raining the car was having leaks off which no one told me about those problems. In the morning I called the customer care they told me I must go to their garage in East London they can't tow the car if it's still going. They can only come and tow it if it's not moving at all. When I get to East London they told me that I have to pay for the car because the car is out of warranty it only covers angine and the gear box only. I called the dealer they say there's no such because there car didn't reach 100.000 km it was 75000 on the clock. I called the customer care they also told me that the car is out of warranty and there's nothing they can do. Car dealer and the customer care told me they will try to solve the issue. At that moment I have to pay for it. After it gaved me lot of problems daily and I have to take money from my own pocket because it was useless to call the customer care they can only tow the car but I will have to pay the garage although the dealer told me that everything is gonna be fixed for free. As a result the car was repposesd within 6months because it was not making money. There was no help from the dealer and the insurance. When I was making the deal they told me the car is 25000 on the clock and it's 2016 model although I was told by the garage that the car is 2years old it's 2014 model and it was 75000 on the clock so the reason why it's out of warranty is its 2years old. I called them recently addressing this issue. They told me it's a new staff under new management and there is no proof that the car was 75000 on the clock. They say I'm just desperate for cash there's no way they garage can give me a car with no warranty. They are defending the previous management.
My complaints is they have the right to give me a car that the warranty only covers the engine and gear box only although I was told by the dealer that it is going to be fixed for free. Worse I wasn't told about the problems of the car. I experienced problems from the first day like jegging often and I have to offload the passengers ,leaking of the windows and roof, changing bearings and hubs often, no power, brakes failer, binding, e. t. c I experienced this problems from the first week of purchase and I have to pay by myself although the dealer told me everything is gonna be fixed for free. They knew my complaints till the car was repposesd but the was no help from the dealer and Baw.
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