Baw
1.7|11 reviews
EF
ELPHIA F
1 reviews | Active since Member
29 Sept 2015, 12:31
FAULTY / UNUSABLE VEHICLE - 2ND COMPLAINT
Derek & Peter,<br> <br> My previous complaint was lodged on 22SEP.<br> Since then I've had no response. <br> <br> I have left messages - but no reply.<br> <br> Derek, you personally collected my BAW on 12SEP after it had just been on the road for one afternoons transfers. You briefly advised on the afternoon of 15SEP that you will revert with feedback on my vehicles technical faults. I am still waiting - I have not received any feedback in any form from either you or Peter on my vehicle.<br> <br> It has been 75 days since my vehicle was towed in to Taxirite !<br> <br> 1. What do you make of this ?<br> 2. Do you think this is fair on a consumer / client ?<br> 3. Would you accept this service (or lack thereof) from your dealer if this was your vehicle ?<br> 4. Would you proceed paying Wesbank for a vehicle that is faulty and not in your possession ? (my 3rd payment is due on 01OCT)<br> <br> I ask again, how much longer must this go on before anyone can admit this car is FAULTY?<br> <br> I urge you to reply URGENTLY!<br> <br>
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Replies (75)Baw's replyOfficial
06 Nov 2015, 14:38Hello elphiaf,
As per our communication, the vehicle has been repaired and will be delivered to you as arranged and we will at the same time collect the loan vehicle provided to you.
We will stay in contact with you and monitor the vehicle performance over the coming period, and will perform another evaluation of the vehicle at the next service interval.
We will send the records you have requested during the course of Monday 9th November.
We remain committed in supporting our product and you our customer.
Regards
BAW
As per our communication, the vehicle has been repaired and will be delivered to you as arranged and we will at the same time collect the loan vehicle provided to you.
We will stay in contact with you and monitor the vehicle performance over the coming period, and will perform another evaluation of the vehicle at the next service interval.
We will send the records you have requested during the course of Monday 9th November.
We remain committed in supporting our product and you our customer.
Regards
BAW
Best regards,
Baw's reply06 Nov 2015, 14:38
Official
Hello elphiaf,
As per our communication, the vehicle has been repaired and will be delivered to you as arranged and we will at the same time collect the loan vehicle provided to you.
We will stay in contact with you and monitor the vehicle performance over the coming period, and will perform another evaluation of the vehicle at the next service interval.
We will send the records you have requested during the course of Monday 9th November.
We remain committed in supporting our product and you our customer.
Regards
BAW
As per our communication, the vehicle has been repaired and will be delivered to you as arranged and we will at the same time collect the loan vehicle provided to you.
We will stay in contact with you and monitor the vehicle performance over the coming period, and will perform another evaluation of the vehicle at the next service interval.
We will send the records you have requested during the course of Monday 9th November.
We remain committed in supporting our product and you our customer.
Regards
BAW
Best regards,