LV
Liana V
Active since Sep 2015
2
Reviews
0
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Reviews
2 reviews53 months ago
Worst customer service ever.
Worst service ever! As a 30+ years client of Discovery Health, I received a Credit Card with Discovery, connected to, and administered by FNB. As soon as they started their own bank, I've requested that they cancel the card and close the account they have open for me. After months of requests and phone calls it seemed that they would close the account near the end of last year, This never happened and I continuously receive emails and SMS messages that I need to pay bank fees for the facility when I received an email from Adrian Gore (September 4, 2020) apologising for the poor service and assuring me the account wil be closed by end of October 2020. The associated card has also long since expired and never replaced - making the use of the credit card facility also not possible. Yet I still receive sms's and emails almost everyday regarding banking fees due etc. They recently started sending me bank statements and even started deducting money from my FNB account via a debit order created without my permission. Phoned again last week, was assured the account will be closed, received email that funds and fees were refunded and this morning, money deducted from my account by Discovery Bank. Looking at the other reviews, bad customer service and struggling with closing accounts is standard operational procedure at Discovery Bank.
159 replies
128 months ago
TeeChip - Scam or not?
Product ordered in April and no delivery. They take months them months to get any feedback when you try to contact them. They claimed to have resent the product but again it is a no show. The DHL tracking offered is also of no use as no one can locate the packages and it seems to be traveling all over the world. It appears to be a scam as almost no one in SA seems to receive their orders and the few that claim that they did receive it or saw the actual product commented that it a poor quality product.
0 replies
Review Distribution
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2 Star
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1 Star
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