AB
Ann B
Active since Sep 2015
5
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5 reviews58 months ago
Poor service at Woolworths Sandton
I have just had a very frustrating experience (again!) at Woolworths store in Sandton. I looked at the website and found a jersey that I thought I'd like, so went along this morning with the specific intention of buying it. This store is just a mind-boggling mass of dozens of random racks of items, in no apparent categories or order. I described the jersey to to the first assistant I came across and asked her where the Classic Collection was. I was met by a blank stare and she rummaged around, obviously without a clue what she was looking for. I then tried to get some sense out of another four assistants, who were equally ignorant of the Classic Collection. I gave up and went down to the Food Hall and asked for two beef samoosas. The assistant obviously didn't listen and gave me two chicken samoosas. Altogether, an extremely frustrating shopping experience. The Sandton store is just a glorified mess of random clothing, spread over a vast area, meaning you have to walk miles to find, or in my case, not to find what you want. Thumbs down.
0 replies
58 months ago
The new Classic FM
The 'new' Classic FM is appalling. Utterly dreadful and bears no resemblance whatever to the previous programme loved by so many listeners. While I understand that it has to be financially viable to survive, it now bears no resemblance whatever to the programme we loved and listened to throughout the day. Surely you could have come up with something better than this. I'm sure I'm only one of many who will no longer be tuning in. It's time to say goodbye.
0 replies
63 months ago
Abysmal customer 'service'
I wanted to do a simple exercise -- change our debit order from my husband's account to my account. I have done this recently with other companies -- medical aid and insurance to name just two. All it required was an exchange of emails and a day later it was done. To do so with MWeb, I had to log on to the website and then the problems started. The account was originally registered in my husband's name and mobile number. He is now elderly (85) and frail and no longer uses a cellphone. I dialled all the numbers given on the website but came to a dead end every time when it said an OTP would be sent (to my husband's phone, which no longer exists) to allow me to proceed. After numerous phone calls I actually managed to get hold of a human being in the tech department, who, although he couldn't help, had the kindness to put me through to another department. I have at last been sent an OTP Registration form which I have emailed back with the requested documentation. I now await confirmation that the mobile number has been changed from my husband's to mine then I will have to find how, on the website, to contact the accounts department to change the debit order. MWeb is not alone in handing over all its administrative work for its clients to do. It is an unfortunate and growing trend today and one that they unfortunately get away with. They should remember that not everyone is a tecchie whiz and would like to be able to speak to a helpful customer services agent, not listen to these ghastly chirpy recorded messages that lead you (in my case) to a dead end. This has been one of the worst customer 'service' experiences I have ever encountered.
0 replies
128 months ago
Non-existent customer care contact
Woolworths make it incredibly difficult to report a complaint. After having bought a 2-litre bottle of low fat milk at the Hyde Park store on three occasions in the past couple of weeks, on all three occasions the milk was sour before the use-by date. I threw out the most recent one today (October 1) which had a use-by date of October 3. On the first occasion I returned the bottle to my nearest store (Bryanston) where the manager kindly replaced it. Thereafter it was inconvenient to return the product so I threw it away. Woolworths do not have an email address for customer care on their website, possibly hoping that dissatisfied customers will lose interest and go away. I am going away -- to buy my milk elsewhere.<br> Ann Braun<br>
0 replies
128 months ago
Best anniversary ever!
For our 50th wedding anniversary celebration we approached Thompsons Holidays to book us a trip to see the Namaqualand spring flowers. Knowing it was to be a really special holiday, they suggested returning to Joburg on The Blue Train - a fabulous idea! Then disaster struck! Due to a derailment on the track The Blue Train had been unable to get to Cape Town. We were devastated - but only until Thompsons worked their magic and asked us if we would mind staying on in Cape Town for another day and coming back on the super-luxurious Rovos Rail, and at no extra cost to us! What amazing service! They kept us in touch throughout with our changed schedule and even contacted Airport Link to rearrange our pick-up to Capital Park station. Thank you, Thompsons, for truly fabulous service. <br> Ann Braun
75 replies
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