Thompsons Holidays
Claimed Business
Thompsons Holidays
Claimed Business
70 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Thompsons Holidays delivers a consistently strong customer experience, anchored by named travel consultants who earn repeated praise for personalised, patient, and professional service. The business excels at creating seamless booking experiences and reliable travel arrangements, though a small number of serious service failures involving miscommunication, accommodation mismatches, and unresolved complaints reveal vulnerabilities that tarnish an otherwise excellent reputation.
Top Strengths:
- •Customer Service & Travel Expertise: Named consultants like Dashenka, Karabo, Sharon, and Mbali consistently earn praise for being patient, professional, proactive, and personally invested in clients' travel needs.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Travel Agencies
9 hours 28 minutesAverage Time To Reply
75 NPSRecommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 49 min to reply
TrustIndex
0
Score
Ranking
#7
in Travel Agencies
Avg Reply
9 hours 28 minutes
NPS Score
75
Recommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 49 min to reply
Review Distribution
4.7|70 Reviews
May '25 - Apr '26
5(87.9%)
4(4.6%)
3(0%)
2(0%)
1(7.6%)
5(87.9%)
4(4.6%)
3(0%)
2(0%)
1(7.6%)
Recent reviews (70)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Mr L
1 reviews | Active since Jan 2020
27 Feb 2026, 12:00
Booked a trip to Thialand and also a stop over in Singapore
Once again Thompson's excellent service has exceeded expectation All arrangements as per the stopover in Singapore was done without any issues I have been using Thompsons for a very long time and I have never been disappointed
Helpful (0)
|Replies (0)ML
Mr L
1 reviews | Active since Jan 2020
27 Feb 2026, 12:00
Booked a trip to Thialand and also a stop over in Singapore
Once again Thompson's excellent service has exceeded expectation All arrangements as per the stopover in Singapore was done without any issues I have been using Thompsons for a very long time and I have never been disappointed
0
Replies (0)P
AJ
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Thabile
1 reviews | Active since Jan 2020
15 Jan 2026, 12:53
Mbali Mdletshe was my travel agent for both my trips which was Cape Town and Drakensburg, she was friendly and professional made sure that she cater for all my needs
Mbali Mdletshe was my travel agent for both my trips which was Cape Town and Drakensburg, she was friendly and professional made sure that she cater for all my needs. I am very happy with the quality of her work and her customer service is on another level. I will definitely use her in the future
Helpful (0)
|Replies (0)T
Thabile
1 reviews | Active since Jan 2020
15 Jan 2026, 12:53
Mbali Mdletshe was my travel agent for both my trips which was Cape Town and Drakensburg, she was friendly and professional made sure that she cater for all my needs
Mbali Mdletshe was my travel agent for both my trips which was Cape Town and Drakensburg, she was friendly and professional made sure that she cater for all my needs. I am very happy with the quality of her work and her customer service is on another level. I will definitely use her in the future
0
Replies (0)K
Keaoleboga
1 reviews | Active since Jan 2020
13 Jan 2026, 12:32
Mbali Mdletshe is the girl who she thinks she is
Mbali Mdletshe is the girl who she thinks she is. Always helping with all my holiday needs. She is so fast and efficient and never gets annoyed with me when I want to make changes. Super happy with her and will keep coming back because she makes my travelling so seemless!!
Helpful (0)
|Replies (0)K
Keaoleboga
1 reviews | Active since Jan 2020
13 Jan 2026, 12:32
Mbali Mdletshe is the girl who she thinks she is
Mbali Mdletshe is the girl who she thinks she is. Always helping with all my holiday needs. She is so fast and efficient and never gets annoyed with me when I want to make changes. Super happy with her and will keep coming back because she makes my travelling so seemless!!
0
Replies (0)Z