Thompsons Holidays

Based on recent customer reviews, Thompsons Holidays delivers consistently strong service driven by named consultants who build personalised travel experiences. Customers repeatedly praise individual agents for patience, responsiveness, and going above and beyond. A small number of serious incidents involving double charges, refund delays, and supplier disputes weigh against an otherwise highly positive picture of bookings, communication, and overall travel experience.

Thompsons Holidays's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. Customer Service & Travel Expertise (4.6). Named consultants like Karabo, Dashenka, Kenny, Nishta, Sharon, Mbali, and Thuli are repeatedly praised for patience, professionalism, knowledge, and personalised attention that genuinely matches customer travel needs.

The most common complaint about Thompsons Holidays, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Refunds, Pricing & Value (4.0). Many customers highlight competitive prices and good value packages. However, serious complaints describe double charging without refund, escalating flight surcharges, and disputed payments via third party suppliers causing significant financial distress.

Thompsons Holidays scores 4.3 out of 5 on Hellopeter's AI analysis of service quality in Travel Agencies, compared to the Travel Agencies industry average of 2.3. Their strongest theme is Service & Expertise (4.6); their weakest is Refunds & Pricing (4). The top AI-rated Travel Agencies business on Hellopeter is Pentravel (4.6). How is the AI Score calculated? →

Thompsons Holidays has a TrustIndex of 8.5 out of 10 on Hellopeter, based on 56 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 46 min. Hellopeter has tracked Thompsons Holidays across 353 total reviews. How is the TrustIndex calculated? →