Active since Feb 2020
I ordered a product/part that is hard to find. Made payment the afternoon and the next morning it was delivered. The service was impeccable! Called the next day and when picking up the phone to order another product, they knew who they were speaking to without me saying. Such a great experience!
Bought a Louis Vuitton handbag for R30k. First ever second hand purchase and was Dessing the worse. Well, guess what. After 4 days and 6 emails, no response. Also wanted to buy other bags, but wanted to test this first. Won’t recommend shopping online. Rather wait for the bags you want from the brand store itself. If you buy cheap, expect what you get. Still not convinced this is not a **** after the lack of communication.
Forex Department There is no possible way to contact someone in any department under FOREX. After multiple requests for a call or answer to my mails, requesting answers for their errors, there is no response. It is like dealing with a ghost bank.
Ordered products online. It arrived dirty and stained. It was also the wrong size. Nobody responds to the mails and the phone line lets you hold for more than 20mins without answering.
They delivered incorrect goods (not the goods ordered) and on arrival the boxes were damaged/destroyed in which the dog food came. I notified them of this and ask that they send the right products. They replied to day that I must have the products bubble wrapped and in the original packaging. They never bubble wrapped it and the box in which it came was destroyed. They will only exchange it once the products are back at their office. Terrible service right throughout!
Don’t ever order goods from Col’cacchio Willowbridge through UberEats If you order 3 portions pasta with additional ingredients, you will not get it. This has happened multiple times times now. I have even called them and the arrogant manager said that they only received payment for one, which is ****, as I even sent her the bill paid. The lack of responsibility and care is disgusting.
New BMW X5 stalled and would not move. My wife was in the car. BMW "On Call" was called. That is supposed to be this great service they have. They told my wife to wait 60 minutes at the car in the road...how dangerous is that and how pathetic. She took an Uber to the house for safety. We informed BMW of that and said they must come pick the keys up at home. BMW then called 90 minutes later to say that they are at the the Vehicle and there is no one there. We informed them of the communication to come pick the car up at our house. They seriously insisted we go back to the car with the key... I honestly cannot comprehend the lack of safety for woman and the pathetic service.
I bought a 2021 BMW X5 30d an approximately a year ago for just under R1,8mil at SMG Tygervalley. Three weeks after buying the the X5 I received a call from BMW that the engine was replaced on arrival. No sales person nor the DP ever told us about this. BMW SA also did not care and shunned all responsibility. The pathetic car is leaking oil (is this not just like an old joke with BMW...that is why the joke is true). Buy anything except a BMW! For the same price you can buy a Porsche Cayenne 3l which build quality is significantly better. The sales staff is not to blame as they carried no knowledge of the mess that BMW SA caused.
Do not ever order anything from them online... They never process returns, pick up the merchandise and refund you. They do not respond to the customer service queries either, so no use writing them. Worst online shopping experience ever!!!!
It has been 3 weeks since my refuse has been removed. I have logged multiple requests but nothing has happened. It's sad to see the DA run municipality is following the same trajectory as the others now....
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