TK
The Kenwood Guys
Unclaimed Business
TK
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|9 Reviews
May '25 - Apr '26
5(11.1%)
4(0%)
3(0%)
2(0%)
1(88.9%)
5(11.1%)
4(0%)
3(0%)
2(0%)
1(88.9%)
Frequently Asked Questions About The Kenwood Guys
The Kenwood Guys has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked The Kenwood Guys across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCV
Clive V
1 reviews | Active since Jan 2020
30 Dec 2025, 15:39
If you have no problem paying for something and never receiving it deal with Kenwood.
I ordered a spare part for my coffee machine from Kenwood in July and paid for it. I never received the part and they simply ignored my calls, emails and Whatsapp.
Helpful (0)
|Replies (0)CV
Clive V
1 reviews | Active since Jan 2020
30 Dec 2025, 15:39
If you have no problem paying for something and never receiving it deal with Kenwood.
I ordered a spare part for my coffee machine from Kenwood in July and paid for it. I never received the part and they simply ignored my calls, emails and Whatsapp.
0
Replies (0)CV
Clive V
1 reviews | Active since Jan 2020
11 Nov 2025, 11:21
Use The Kenwood Boys, if you want to pay for something but never receive it,
I ordered and paid for a spare for a coffee machine from The Kenwood Boys over two months ago now. Not only have they never delivered, but further simply ignore the Whatsapp messages, emails and do not answer the phone number I was given by them.
Helpful (0)
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Clive V
1 reviews | Active since Jan 2020
11 Nov 2025, 11:21
Use The Kenwood Boys, if you want to pay for something but never receive it,
I ordered and paid for a spare for a coffee machine from The Kenwood Boys over two months ago now. Not only have they never delivered, but further simply ignore the Whatsapp messages, emails and do not answer the phone number I was given by them.
0
Replies (0)cvdm
chantelle van der merwe
1 reviews | Active since Jan 2020
4 Oct 2025, 12:20
Fruadulant
Ordered a item that showed they have stock of but when I asked them 2weeks after I have made payment of the item ordered they were out of stock so I asked for a refund they did send me a refund notice but never received the funds in my bank account it has been a month now still have not received my refund that has been made to me so please stay away from this Bussiness they are very bad. Also have send email and Watsapp they dont even reply as to why.
Helpful (0)
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chantelle van der merwe
1 reviews | Active since Jan 2020
4 Oct 2025, 12:20
Fruadulant
Ordered a item that showed they have stock of but when I asked them 2weeks after I have made payment of the item ordered they were out of stock so I asked for a refund they did send me a refund notice but never received the funds in my bank account it has been a month now still have not received my refund that has been made to me so please stay away from this Bussiness they are very bad. Also have send email and Watsapp they dont even reply as to why.
0
Replies (0)RC
Richard C
1 reviews | Active since Jan 2020
30 Sept 2025, 07:26
The Kenwood Guys could called the Poor Service, Bad Workmanship Guys
I took my Breville machine in for a service and getting the grinder to work (it has stopped working altogether after 1.5 years from new). For some reason, the grinder was NOT fixed and a new grinder was installed at the cost of what is, I think, a new grinder. However, I later found out (while talking to the technician who fixed it) that they'd installed a 2nd-hand grinder. This leads me to believe that my broken grinder was removed, fixed cheaply to be resold to another customer while I got a "new" grinder that was possibly somebody elses. This is speculation but what was clear that the grinder was incorrectly installed and that the machine hadn't been serviced, requiring a second visit. My general impression was that the management of the shop was pure chaos and that they were often difficult to get through without someone in the office to take calls. I will NEVER use them again.
Helpful (0)
|Replies (0)RC
Richard C
1 reviews | Active since Jan 2020
30 Sept 2025, 07:26
The Kenwood Guys could called the Poor Service, Bad Workmanship Guys
I took my Breville machine in for a service and getting the grinder to work (it has stopped working altogether after 1.5 years from new). For some reason, the grinder was NOT fixed and a new grinder was installed at the cost of what is, I think, a new grinder. However, I later found out (while talking to the technician who fixed it) that they'd installed a 2nd-hand grinder. This leads me to believe that my broken grinder was removed, fixed cheaply to be resold to another customer while I got a "new" grinder that was possibly somebody elses. This is speculation but what was clear that the grinder was incorrectly installed and that the machine hadn't been serviced, requiring a second visit. My general impression was that the management of the shop was pure chaos and that they were often difficult to get through without someone in the office to take calls. I will NEVER use them again.
0
Replies (0)JvdM
Jacques van der Merwe
1 reviews | Active since Jan 2020
18 Sept 2025, 14:17
They take your money, and never delivers
Do not order from them! I ordered a replacement part for an appliance. I was made all kinds of promises about the delivery, which has not happened. Initially when I called the lady answering the phone told me she is new, no one else is around and she cannot help me with a refund. They have now stopped answering their phones completely, they do not respond to emails or whatsapp messages.
Helpful (0)
|Replies (0)JvdM
Jacques van der Merwe
1 reviews | Active since Jan 2020
18 Sept 2025, 14:17
They take your money, and never delivers
Do not order from them! I ordered a replacement part for an appliance. I was made all kinds of promises about the delivery, which has not happened. Initially when I called the lady answering the phone told me she is new, no one else is around and she cannot help me with a refund. They have now stopped answering their phones completely, they do not respond to emails or whatsapp messages.
0
Replies (0)JG
Johan G
1 reviews | Active since Jan 2020
29 Aug 2025, 13:02
AVOID AVOID AVOID
As most of the recent posts suggest... STAY AWAY!! The service is all round just simply put...pathetic. I booked my Sprada coffee machine in on the 8 July but not before the whole upfront payment was quickly pointed out. Payment done and the machine left with them 8July. 22 July I followed up with them asking for feedback. They will check and respond. By the sound of the call I got the feeling my machine was kissed and not sent away to be inspected. I asked that they play open cards but got assured the tech is busy with it. 23 July i followed up again and then got to speak to Etienne who was on the line with the technician. It was then said the ceramic valve needs to be replaced at a cost of R6000. A call later said the quoted price was incorrect and was actually R5000. Good for me but still poor from The Kenwood Guys side. Went to fetch my machine the 25 July after I followed up if it is in the shop or not. Seeing that the repair is not going to happen a refund is then forthcoming. As I collected the machine I noticed that it was very dirty dusty and parts was just left in the ground coffee holder. Not a hint of attempt to just wipe it down. Brought this to their attention but you guessed it.. no response. 6 Aug I followed up on my refund. It will be paid 8 Aug. Followed up 13 Aug on my refund. It will be paid 15 Aug. Phoned them this morning and now their bank account is frozen due to a possible ***** transaction against it. I know this is along review but don't use them at all. Something is a miss. Rather buy a new machine. It will save you endless stress and frustration. I simply can't leave it . People need to know that they are over hyped. AVOID AT ALL COST!
Helpful (0)
|Replies (0)JG
Johan G
1 reviews | Active since Jan 2020
29 Aug 2025, 13:02
AVOID AVOID AVOID
As most of the recent posts suggest... STAY AWAY!! The service is all round just simply put...pathetic. I booked my Sprada coffee machine in on the 8 July but not before the whole upfront payment was quickly pointed out. Payment done and the machine left with them 8July. 22 July I followed up with them asking for feedback. They will check and respond. By the sound of the call I got the feeling my machine was kissed and not sent away to be inspected. I asked that they play open cards but got assured the tech is busy with it. 23 July i followed up again and then got to speak to Etienne who was on the line with the technician. It was then said the ceramic valve needs to be replaced at a cost of R6000. A call later said the quoted price was incorrect and was actually R5000. Good for me but still poor from The Kenwood Guys side. Went to fetch my machine the 25 July after I followed up if it is in the shop or not. Seeing that the repair is not going to happen a refund is then forthcoming. As I collected the machine I noticed that it was very dirty dusty and parts was just left in the ground coffee holder. Not a hint of attempt to just wipe it down. Brought this to their attention but you guessed it.. no response. 6 Aug I followed up on my refund. It will be paid 8 Aug. Followed up 13 Aug on my refund. It will be paid 15 Aug. Phoned them this morning and now their bank account is frozen due to a possible ***** transaction against it. I know this is along review but don't use them at all. Something is a miss. Rather buy a new machine. It will save you endless stress and frustration. I simply can't leave it . People need to know that they are over hyped. AVOID AT ALL COST!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Jul 2025, 10:07
Avoid The Kenwood Guys
My Krups coffee machine has been sent to the Kenwood Guys workshop five times in under a year – and it’s still not working. Issues have ranged from a faulty grinder to boiler leaks, leaking water, loud vibrations, and even damaged casing returned post-repair. It’s now been 10 weeks since the machine was last collected on 16 May 2025, and although I’ve received the occasional update, I still have no clear information on what is going on. The last I heard was on 18 July when I was told, once again, that “someone will get back to me.” I’ve been more than patient, but at this point, it feels like I’m being strung along. The service experience has been exhausting, unprofessional, and disrespectful of my time. I will no longer remain silent and will be sharing this across multiple platforms to warn other consumers.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Jul 2025, 10:07
Avoid The Kenwood Guys
My Krups coffee machine has been sent to the Kenwood Guys workshop five times in under a year – and it’s still not working. Issues have ranged from a faulty grinder to boiler leaks, leaking water, loud vibrations, and even damaged casing returned post-repair. It’s now been 10 weeks since the machine was last collected on 16 May 2025, and although I’ve received the occasional update, I still have no clear information on what is going on. The last I heard was on 18 July when I was told, once again, that “someone will get back to me.” I’ve been more than patient, but at this point, it feels like I’m being strung along. The service experience has been exhausting, unprofessional, and disrespectful of my time. I will no longer remain silent and will be sharing this across multiple platforms to warn other consumers.
0
Replies (0)LK
Louis K
1 reviews | Active since Jan 2020
22 Jul 2025, 08:39
Great service!
I ordered a product/part that is hard to find. Made payment the afternoon and the next morning it was delivered. The service was impeccable! Called the next day and when picking up the phone to order another product, they knew who they were speaking to without me saying. Such a great experience!
Helpful (0)
|Replies (0)LK
Louis K
1 reviews | Active since Jan 2020
22 Jul 2025, 08:39
Great service!
I ordered a product/part that is hard to find. Made payment the afternoon and the next morning it was delivered. The service was impeccable! Called the next day and when picking up the phone to order another product, they knew who they were speaking to without me saying. Such a great experience!
0
Replies (0)