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Richard C

Active since Dec 2018

3

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3 reviews

The Kenwood Guys

10 months ago

The Kenwood Guys could called the Poor Service, Bad Workmanship Guys

I took my Breville machine in for a service and getting the grinder to work (it has stopped working altogether after 1.5 years from new). For some reason, the grinder was NOT fixed and a new grinder was installed at the cost of what is, I think, a new grinder. However, I later found out (while talking to the technician who fixed it) that they'd installed a 2nd-hand grinder. This leads me to believe that my broken grinder was removed, fixed cheaply to be resold to another customer while I got a "new" grinder that was possibly somebody elses. This is speculation but what was clear that the grinder was incorrectly installed and that the machine hadn't been serviced, requiring a second visit. My general impression was that the management of the shop was pure chaos and that they were often difficult to get through without someone in the office to take calls. I will NEVER use them again.

0 replies

76 months ago

It's not that you made a mistake that counts - it's how you handle it

I cancelled with ADT last year which is generally when you expect to stop paying them. Imagine my surprise when I found out a few months later that they were still taking payment. After first raising the issue with them (and no argument from their side - they completely accept the fault), it's been 2 months and about 6 phone calls later and I'm still waiting for the money (almost R 5000). It's really disappointing to get such poor service but it seems commonplace with them, given the company my review will find on HelloPeter. Every agent I speak is full of assurance that NOW the query will be resolved and they're all very sorry for my experience but the words ring hollow when call-after-call, the issue remains unresolved.

1 reply

DStv (MultiChoice)

93 months ago

DSTV and Showmax Scam

DSTV and it's partnership with Showmax have a little quirk that all DSTV subscribers need to be aware of. While DSTV Premium includes free access to Showmax, downgrading your DSTV package will result in Showmax letting you know that you no longer have access to their service (to be expected) but DSTV is happy to keep billing you. Attempting to resolve the issue turns into a blame game where DSTV say that the responsibility lies with YOU to cancel your Showmax subscription (even though you never actually agreed to pay them anything) and that any billing issues must be handled with Showmax, even though it's being billed through DSTV. It is an act of bad faith to assume that customers should know about this and to make it their fault that it has even occurred. Passing the buck and NOT taking responsibility and ownership of the issue does little to endear DSTV to people who've been loyal users for years.

0 replies

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