Active since Oct 2015
I have been testing and using SA Filament for a very long time. I use their PETG Speed and PLA + Silk exclusively and I have had very few problems so far. The prints are clean and apart from a few nozzle clogs after 100+ rolls there is nothing I can complain about. When I do encounter a problem, the guys sort me out almost immediately and have sent me replacement roll whenever I contact them. I have countless models to prove it, some VERY complex and took over 2 days to print.
I would like to thank the amazing team at Loock Consulting for assisting me through my most complicated Tax Return I faced in 65 years. Having worked part of the year, getting retrenched, then doing my own thing I had no idea how to fill in my tax return. Lisa made it simple, even when SARS insisted on a meeting (which she set up for me). It's done and dusted and I am looking forward to a nice refund thanks to their depth of knowledge and understanding of the tax laws. YOU GUYS ROCK!!!!!
On 9 October 2023 I ordered and paid for their SuperFlex offering. 17 October the item, a SIM card in a box, was delivered to me by a courier. Promptly thereafter I was welcomed to the SuperFlex family by MTN. I then proceeded to do a standard SIM swap according to their instructions and my previous number was successfully transferred to the new SIM card. When, after a few days the "unlimited" airtime and allotted data did not show up on my MTN App, I went to their shop in Riverside Mbombela. After searching all possible connections to my ID number, they only found my (old) internet contract but no reference to the SuperFlex contract I just paid for. The shop assistant asked me to please wait a day or so. I then went to their shop at Crossings Mbombela where again we searched for my contract details but could not find anything. The helpful lady proceeded to call every helpline she could and all stopped in a dead-end. She gave me the customer care e-mail address. I wrote a lengthy letter to them with proof of payment, screenshots of all the communications sent to me and waited. I received an answer that they are looking into the matter. Well, many hours spend with the lady at their crossings branch, several re-sending of my appeal for help, continuous communication on their Facebook group and nothing is working and no-one has ever contacted me apart form the standard reply, "We are looking into it.". I have all the proof of communication attempts and their replies, but until now, it is still not operational.
I have an MTN dongle and a 2 year R99/month 2Gig data contract. Since July my dongle reported that I have 4 Gig data available. I am VERY careful not to exceed my package data but were overjoyed by the additional \Free 2Gig". This month I noticed a debit order of R1700 for data. Upon inquiry"
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