Clint D

Shocking service!

We wanted to buy a Bebe confort travel system that we saw in store but when we asked for it they said it was out of stock. We asked if they could order the exact same system in black like the one they had on the floor. They said yes and that it would take about 1 week to arrive. It arrived 4 days later and they called us to collect. We payed the full amount upfront before they placed the order. On arrival to collect the pram and car seat we noticed the color and car seat were different to the ones we wanted. The employees argued with us and said that this is the new system and that the other system is discontinued. We told them that it was not what we ordered as they said they could order us the EXACT same system. Eventually we decided to ask for a refund. They could not reverse the card transaction for some reason and that they needed our bank details to make a bank transfer. We gave them the details and they said the money will be refunded by Monday as this was a Saturday afternoon. Its Wednesday and we still don't have our money. The owner \FORGOT"to pay us. I will never support that store ever again!!!!"""