Active since Nov 2015
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4 reviews79 months ago
B & S Plumbers
B & S Plumbers are the most incompetent plumbers I have ever seen, I am assuming they do domestic insurance work only cos if they taking on industrial work, they would not be in business cos firstly they are not prompt, they send incompetent plumbers to do their work, they do not listen to the clients complaints regarding the problem, the plumbers do what they feel is correct for the benefit of the company and not the client. I had a leaking geyser and complained to my insurance company Nedbank on 13th September 2019, Nedbank contracted b &s plumbers to do the job. Firstly they never keep to the agreed appointment time which was on the 13th September at 3pm, they only could come out thereafter the next morning at 9am but only got to my premises at 10am as if they have just 1 team that they have cos of another job. They did not listen to my problem, the plumber goes into the attic and supposedly ascertains that there is nothing wrong with the geyser in terms of it leaking which was my initial complaint, the plumber advised that the thermostat, seal and element needs to be replaced and alls well thereafter. A few days later I called Nedbank for the same complaint which was on the 23 September 2019, upto and including the 9th December 2019 there was no communication from the said plumbing company until I called to complain to Nedbank again that the problem has worsened whereby water from the geyser was gushing out through the overflow pipe. The said plumbers were once again appointed, I called them on 9th December 2019 and set a appointment for the next morning at 9am. Once again came 9am, no plumbers. I tried several times to contact them but to no avail. At 10:10am I eventually get hold of the company and was advised that they will get back to me as the plumber was and should be on his way to me, At 10:43am on the 10 December 2019 I received an SMS advising that they tried to call me just now to advise on the plumbers arrival time. Upto and including 13 December 2019, no call, SMS or any sort of communication from this said plumbers until I once again called the insurance company Nedbank who then put me on a conference call. After letting out same of my frustration to both the plumber representative Marcia and Nedbank Bronwyn, it was agreed that the plumbers will be at my premises the next morning 14 December 2019 at 9am. Once again come 9am no plumber, I called the said plumbing company and spoke to Vishal who advised that the plumbers are at another job and cannot make it this morning but maybe later in the afternoon. Later in the afternoon my foot on a bright sunny family day, after days of horrible weather. Vishal then advised that I can carry on with my family plans and about an hour before the plumbers come out, they will contact me so I can make myself available. After requesting to speak to the owner of the company, I have as advised that the owner Mukesh is not in on weekends, so I requested for Mukesh to call me back. Vishal calls me a few minutes later and advised that Mukesh cannot be contacted however what he (Vishal) has done is switch jobs around and he assigned the plumbers to come out to me today at 11am SHARP yet again they pitch up 11:13am. Geyser is still under warranty so kwikot will be in contact with me. So all this wasted time yet nothing sorted as yet.
0 replies
114 months ago
FAW FRANCHISE UMHLANGA Worst after sales service ever...
<p>I sadly purchased a so called brand new FAW Sirius S80 1.5 7 seater, on the 10 December 2016 as a surprise for my wife's birthday. On the very first few hours of owning this vehicle I discovered that the front windshield washer did not work, which gave me reason to inspect further.</p> <p>On the first day, I found that there were grease marks on the hood lining, the gears were tight, the clutch was low, there were long scratches on the clear part of the dashboard (where you read the guages), there was a rugged dangling sound coming from the front wheel, the booth lid didn't lock easily, you have to slam it in order for it to close properly or else the central locking won't activate. As the days progressed, we found more and more faults and defects, too many to mention on this mail. All of this complaints were brought to the attention of the salesman, thereafter to the sales manager, then to the dealer principal, then to customer services whereby I requested a replacement BRAND-NEW vehicle as I did not want this newsed vehicle. Natalie from customer services contacted me and advised that they were not prepared to replace this vehicle but rather repair. I requested that the FAW technical team come inspect this vehicle together with me so as to ascertain the extent of the defects or faults, only to be told by Natalie that the only time that the technical guy will come down to the dealership in Durban from JHB is after the repairs have been done and if I do not abide by this then she will have no choice but to decline the repairs as I refused to book my vehicle in for repairs. I did not refuse. It's the principal behind me the customer not happy with my purchase due to the number of defects or faults on this vehicle. Now this would defeat the purpose of me complaining and requesting a replacement cos repairing is one thing but what about all the scratches and dents. What happened to CPA, don't I have any rights?</p> <p>I even went to the extent of escalating to MOISA, but to no avail.</p> <p>The dealer principal only saw us once late December 2016, thereafter no communication to offer of any assistance or enquire about. </p> <p>My advice, if you wish to purchase a 7 seater, you might aswell purchase a Toyota Avanza, you may spend a little more however you will get quality for your moneys worth.</p>
0 replies
114 months ago
FAW FRANCHISE UMHLANGA Worst after sales service ever...
<p>I sadly purchased a so called brand new FAW Sirius S80 1.5 7 seater, on the 10 December 2016 as a surprise for my wife's birthday. On the very first few hours of owning this vehicle I discovered that the front windshield washer did not work, which gave me reason to inspect further.</p> <p>On the first day, I found that there were grease marks on the hood lining, the gears were tight, the clutch was low, there were long scratches on the clear part of the dashboard (where you read the guages), there was a rugged dangling sound coming from the front wheel, the booth lid didn't lock easily, you have to slam it in order for it to close properly or else the central locking won't activate. As the days progressed, we found more and more faults and defects, too many to mention on this mail. All of this complaints were brought to the attention of the salesman, thereafter to the sales manager, then to the dealer principal, then to customer services whereby I requested a replacement BRAND-NEW vehicle as I did not want this newsed vehicle. Natalie from customer services contacted me and advised that they were not prepared to replace this vehicle but rather repair. I requested that the FAW technical team come inspect this vehicle together with me so as to ascertain the extent of the defects or faults, only to be told by Natalie that the only time that the technical guy will come down to the dealership in Durban from JHB is after the repairs have been done and if I do not abide by this then she will have no choice but to decline the repairs as I refused to book my vehicle in for repairs. I did not refuse. It's the principal behind me the customer not happy with my purchase due to the number of defects or faults on this vehicle. Now this would defeat the purpose of me complaining and requesting a replacement cos repairing is one thing but what about all the scratches and dents. What happened to CPA, don't I have any rights?</p> <p>I even went to the extent of escalating to MOISA, but to no avail.</p> <p>The dealer principal only saw us once late December 2016, thereafter no communication to offer of any assistance or enquire about. </p> <p>My advice, if you wish to purchase a 7 seater, you might aswell purchase a Toyota Avanza, you may spend a little more however you will get quality for your moneys worth.</p>
0 replies
129 months ago
missleading customers
Hello, I shopped at the Phoenix Pick n Pay today n 1 of the items on promotion was 750g Ricoffy coffee for R58.90 however the only coffee on that shelf was the Decaf so I assumed that, that was the coffee on special. When at the till, it scanned the coffee at R90.00, when I queried, the store manager named Randy advised me that the decaf coffee is not the one on promotion. Now the price poster on the shelf only stated 750g Ricoffy coffee R58.90 with no exclusions stated. As per the manager he could not give me the coffee for that price as it will be a loss at the same time I purchased 2 colgate toothpaste which was advertised at R9.90 however I was charged R12.90, I brought it to their attention same time, the manager gave it to me for R9.90 and advised about the pick n pay policy in a case like this but only get the discount once cashed up n left the store. Now I dont see the point whereby it got to cost me more on transport going back to the store for their policy to come into effect. I feel that I was just brushed off by this incompetent so called store manager Randy cos' even the cashiers at the till advised that I should have been given the products and the discount.
2 replies
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