Esmarie R

Poor feedback

We had a complaint about our fax machine not working (not accepting or sending of faxes) we have reported this to Nashua a few times and yesterday 02/11/2015 they came to sort out this problem. After a long consultation and 3 Technicians standing around the machine, they disconnected the line from our PABX and connected it directly to our fax (after I asked them clearly that they did not bother with our lines and that everything is still the same as before they insured me that it is) and left with I must get a Telkom site inspection done and they will be here, to assist... but Since yesterday 02/11/2015 we have not received any calls and on investigation we discovered that your main telephone line was connected to the fax. (I have disconnected the line again). I phoned the Manager / Director after a long discussion with him I was told that it is not his problem if we lost work because of the line, it is my responsibility to give out my cellphone number to the clients if they could not reach me on the landline. I find this quite unethical and unacceptable seeing that we pay a lot of money for the PABX systems to work properly and that the landline is the core of every business.