Shimane G

Non-Compliance with Section 14 (2)c&d of the CPA

I had a 3 year contract with the gym which has expired on the 19th October 2015. Knowing that the contract had now expired, I contacted the gym in early November to confirm cancellation of my contract. However, upon contacting them, their response was that I should give them a 3 months' notice to cancel the contract after expiration because I had failed to communicate that I intend to cancel the contract 30 dfays before the expiration of the contract.<br> I informed that in terms of the Consumer Protection Act (CPA), specifically S14(2)(c) & (d) they had an obligation to inform me of the coming termination date not less than 40 days before the termination date and the consequences of not confirming my intention to cancel the contract before the termination date. The simple logic to this is that they have the copy of the contract and the termination terms and I do not. Furthermore the contract is supposed to be extended on a month-to-month basis and that the clause of a 3 months notice is unfair and not comply with the CPA.<br> They are still refusing to cancel my contract until only after 3 months. I will also be making a referral to the consumer affairs office in Gauteng on this matter.