SB
Stephanus B
Active since Nov 2015
9
Reviews
0
Industries
Reviews
9 reviews12 months ago
Quick to take your money
I cancelled my subscription two months ago, but they keep deducting money from my account. They are very slow to cancel.
0 replies
13 months ago
No payment received for service delivered
I was asked to do a bee removal at Southdowns Shopping Centre in Centurion as it was urgent. I completed all the necessary forms as it is a once-off service needed as an outside contractor. I tried various times to follow up on the payment and was told that it "should have been paid by now". No payment has been received for two months now. When you phone them, they transfer you and then you listen to the message which says "we are constantly delivering beyond expectation" and something like '"we are distinguished by our service excellence". Really? They do not answer the phone when transferred.
53 replies
14 months ago
Statement and login problem
I have phoned many times to MFC to get my monthly statement they sent me. I am unable to open it. I am told I can get it on the website. I do have a username and password. When trying to log in, it says immediately there is a problem with my username and password. When click on "Forgot details?", it immediately says "Timed out". When I phone MFC to ask about this, they simply say they do not know why. They then refer me to the Nedbank mony app. It then asks me for my Nedbank Acoount number which I do not have. I only have an MFC account. It has been going on now since I bought my car 11 months ago. It is very frustrating to get a statement from MFC.
0 replies
20 months ago
Outstanding service
I asked Amanda Kinnear in Seeff Pretoria East to assist with the application of my buyer for a homeloan. She got the best interest rate possible in the current market in a very short time. My buyer is delighted with the excellent service he got from Amanda and I fully agree. A job well done!!
53 replies
21 months ago
Joke of the century - they expect a call from the dead
My wife passed away 6 weeks ago. I went to Cell C Woodlands in Pretoria to have her number transferred to my name as I am an existing Cell C contract holder on my own phone. They said I need to complete all the necessary documents which I duely did immediately and gave it to Abigaile at Cell C Woodlands. After ten days I went there again to ask about the progress made with the transfer of ownership. She contacted whoever only to come back and say they have never received my forms. She submitted the forms again. She told me it will take 21 working days to get feedback. I asked her why it will take so long. She said it must go to different departments. I went their last week to ask about the progress made and she told me they are now checking if I can afford a cellphone. I told her my wife's phone has been paid by debit order from my bank account all along. They can just check which bank account they have been using. She said they do not have access to that information. Later theLater last week the services on my wife's phone has been suspended so I cannot make any calls, even to Cell C Customer Care itself. I later got a call the same day to say there is a balance due on her account and I need to settle it first before they can do the transfer. I went and paid the outstanding amount in full the same day. The 21 days have passed and I haven't got any feedback to date. On Friday last week I decided to phone Customer Care from my own phone and enquire about the status of my request to transfer ownership. They said they are vetting my application. I asked them why can I not go on to prepaid? The person on the phone said she will transfer me to the correct department. When I started all over again with another department, the person said she will tranfer me only to drop the line. I spoke to 17 different people at Cell C on Friday requesting feedback and to get this sorted. When I told them about their gross incompetence, they transfer me or drop the line. My last resort was to migrate the number and go to their competition and get a contract from there. The last one I spoke to at Cell C which I asked to go to prepaid or to migrate the number so I can go to another cellphone company told me that request can only be done by the account holder (my wife is deceased by the way), so they really expect a call from the dead to get it transferred and sorted!! Wow!! I am highly impressed!!
56 replies
21 months ago
Cartrack
I was contacted by Cartrack a month ago after I reported the poor service I got from them on hellopeter. The guy said he will get back to me. To date no one has called me to give me any feedback on the progress made with my complaint. I guess the bad service only gets worse.
58 replies
22 months ago
Beware of cancellation due to bad service
I was with Cartrack previously and bought a new vehicle. My broker told me I need a tracking device for hijacking and theft. I had it install soon after. I was later told by my broker that the tracking device Cartrack installed is not acceptable by my insurance and need to upgrade to a "fleet management tracking system". I phoned Cartrack at Menlyn Pretoria and also went to see them to make arrangements. My broker also sent them an email to contact me for the upgrade. Please note I do not have insurance cover if I do not do the upgrade. After two weeks out of desperation I contacted Tracker and had a new tracking device installed the following day. The day after Cartrack contacted me to do an upgrade. I told them it is not needed as I am now with Tracker. I contacted Cartrack to cancel my Cartrack contract as they do not get back to me for the upgrade for two weeks while I do not have insurance cover. They told me I am welcome to cancel the contract, but there will be an immediate cancellation fee payable of R3,000. Really? For service I didn't get? I contact my broker and he said he will take it up with the Regional Manager at Cartrack to get this sorted. The manager never contacted me. It is now six weeks later and I am now paying for two tracking device. Well done Cartrack!! Be warned.
53 replies
22 months ago
Empty promises
Be warned!! I was contacted by a consultant for vehicle cver. I was told my vehicle needs a tracking device. I told the consultant I was previously with Cartrack and will continue with them. He said it is fine. After sending the Cartrack certificate, I was told I needed to upgrade the tracking device to "fleet management tracking device" as my vehicle is a high risk vehicle. I told them it was never said on the telephone. I then asked for the recording. I got the recording a month later! I looked in the schedule sent to me and in the fine print it requires a "fleet management tracking device". The consultant offered to contact Cartrack to get my device upgraded. I gladly opted for his assistance. After another two weeks with no reply from Cartrack and with a month without cover for hijacking and theft I contacted my consultant and he suggested I go to Tracker. I contacted Tracker and the correct device was installed the following day. In the meantime I have also been trying to contact Cartrack for the upgrade, but they never come back to you. I even went to their offices at Menlyn, Pretoria. Bad service!! I then contacted Cartrack to cancel my contract. All of a sudden I got a call from Cartrack technitian for an upgrade. I told him you cannot contact me for two weeks, now you want to upgrade!! Really? I told him I already went to Tracker as Cartrack didn't contact me. I told him I want to cancel with Cartrack as my vehicle has now two tracking devices. I was then told by Cartrack I need to pay a cancellation fee of R3,000. I contacted my broker and he said he will get the Regional Manager from Cartrack to contact me and sort this out. The manager never contacted me. It is already more than a month. I am now paying for two tracking devices. In the meantime I have been trying to phone the brokers I dealt with at BSure to contact me. They are always in a meeting. The person at reception who answered the phone said they will phone back. They seldom do. If they do and you tell them about the problem, they said they will sort it out and get back to me. They never do. Do not use these brokers!!!
53 replies
127 months ago
CUT OFF!!
I have no DSL for 3 weeks now. When phoning my service provider Afrihost I explained to Nicole who said she would transfer me and then cut me off!!
75 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)