Kirsten T

Spilhaus won't honour a Swarovski Warranty

I bought a Swarovski watch from Spilhaus Menlyn on 27 Nov 2014. When I was deciding what to buy I worried that the stones in the strap would fall out. The saleslady told me that they had a 1 yr guarantee & this made me change my mind. The stones started falling out of the strap within a few months. I took the watch into Spilhaus Menlyn on 9 Aug 2015 with its warranty. The salespeople took a photo of the watch & told me they would have to contact Swarovski Europe to confirm that there was a warranty on the strap. I received a call from Spilhaus on 11 Aug & I was told that Swarovski Eur would replace the watch strap within 6 weeks & someone would call me when it arrived. I never received another call from Spilhaus, so on 13 Nov I went into the store to find out if the new strap had arrived. The salespeople had no idea what I was talking about & had to go back through their records to find my claim. They did find my strap that had arrived from Europe. They started the process again-took a photo of the strap, emailed Swarovski Eur AGAIN to find out if it was covered under warranty. They called me this morning & said there is no warranty & i must buy a new strap! Someone has lied to me