SS
Serita S
Active since Nov 2015
3
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Reviews
3 reviews126 months ago
Pathetic Service
I am on flight JE 275 and the flight has been delayed for over 4 hours now. I understand due to weather sometimes flights do get delayed however, I do think better customer service should be given. The people at the counters have given us a R60 meal voucher. I want to know in this day and age with a 4 hour delay what can a person do with R 60? Also, this was for wimpy however wimpy closes at 9pm what am I supposed to do for the next 2.5 hours? Mango has not even handed out water or anything of that sort. Why can mango not SMS or email people that the flight is so terribly delayed so that we may stay at home and come later? I am terribly disappointed and I am a frequent flyer with mango. However, I think due to the lack of customer service I won't be flying with them any longer. I cannot even get water at this point as all the shops are closed and mango cannot even provide this to me. I would love for u to check my husband and my flying records and see how often I do fly with mango and realize due to pathetic service I won't be using this airline any longer!
0 replies
126 months ago
I am bein prejudiced and disregarded
My home has been burgled on the 20/8/15 and up to now I have gotten no joy from my insurance company. Kathy is d person who is dealing with my claim and she very sheepishly hides behind emails & passes the buck onto everyone else. She can never be straight up &honest with me. For a person working there for so long how can a claim take over 3 months? Especially since we sent her everything within +/- 2weeks. She then sent me an acceptance of loss which was almost half the amount I claimed stating clauses from my policy which I did not adhere to. She did not even read my policy where it clearly states these clauses are not applicable.I was falsely told the first assesor did not do his job properly and sent a 2nd one however he was not an assesor but an investigator. Nevertheless I had nothing to hide so it was fine. Now she almost robbed me of over R 20 000 by not reading my policy properly. I had to point this out to her and up to now she doesn't even apologize. She always tried to avoid me & said I must deal through my broker. However, when she messed up she sent me the stuff directly & didnt go through my broker.How is that fair?I feel I am being prejudiced&she has a bad attitude!
0 replies
126 months ago
I have been prejudiced
My home was burgled on the 20/8/2015 & up to today I have gotten no joy from this insurance company.i have been lied to & pushed around. I have provided everything to them and still it takes so long. I Tried resolving conflict by going to the CEO by sending her a full list of my problems on the 13/11 and she didn't even have the courtesy to reply to his email. She then told me to go to the ombudsman so that is what I'll do. Considering that they tried to put a clause in which was not applicable as per their signed policy, they tried to rob me of over R 20 000. Isn't a job of the CEO is to make sure her company runs properly and try and resolve conflict? Or is the CEO unable to do this? Now why must other people get paid here when I have to do their job and point out clauses to them? How many other clients will they do this to? It's so important to go through your policy because although you pay for a service these people will try and do everything not to pay you out. I want to know if I didn't pay my premium for 4 months would I still be covered? Yet now I have to wait 4 months or more until my claim has been paid? Where is the TCF policy now? I feel i have been prejudiced!
75 replies
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