tsitsi M

billing/accounts deposit not paid back.

I gave my notice of termination of Electricity supply services on the 25th of September via email as i was vacating the flat i was renting. l followed up the termination with a phone call. l asked them if they were going to disconnect the electricity as it was still in my name but they told me not to worry about that as the bill would not be in my name from the date of termination. they also said they would send someone to take the final reading as soon as i was out. <br> <br> Since the day i gave notice i was supposed to receive my deposit back as my account was paid up and up to date. Since then i have struggled to get my deposit back, i have contacted their office several times via email and phone calls to no avail. l have just been promised that i will receive a final statement but i never did. Instead, i still keep on receiving statements that are billed in my name for the flat that i have vacated long back in September. <br> Please i need your help as these people have not been cooperating at all and surely do not want to pay me back my deposit. i keep receiving empty promises. <br> <br> My number is 0761997055. i have all proof of communication done in emails if this will be needed.<br> <br> Tsitsi