Kyle B

Active since Dec 2015

Reviews

Industries

Reviews

2 reviews

124 months ago

Dropping the call on clients

So on Friday the 5th at 12:20pm, i received a call from one of the call centre agents at Direct Channel Holdings on behalf of Edgars. I gave the agent time to explain the benefits of what she was calling about, but when i asked her to repeat herself after she rambles past some detail of the legal cover she was speaking of, she replied: \I though you were listening\"... and dropped the call. SERIOUSLY.... And you expect business from clients with that stinking attitude.... I work in a call centre and this behaviour gives my agents a bad name.... Appalling... SIES"

0 replies

Absa

126 months ago

HORRIBLE AFTER SALES SERVICE

On the 23rd of November, ABSA's call centre called me to sell a credit card. I Accepted. I sent through documents on the 30th after no follow up was made and having to call ABSA myself. An agent told me what to send, which I did. Thereafter I received a mail saying there were more outstanding docs, which I sent on the 3rd of December. I received an email to confirm receipt of those docs. On Monday the 7th, I called the call centre to find if there was any progress, a consultant told me that the app was in the final accreditation stage and I would hear from them in a couple of days. Today (9th) I called the new cards dept again, to find if there was any progress, a consultant told me that my docs sent on the 3rd were never received by the NEW CARDS DEPT. I resent the docs again and received confirmation email AGAIN. What is shocking is that ABSA called me and now cannot meet their commitments... 4 consultant, 4 different stories... and an apparently retarded system which sends confirmations to mails it never receives... AND NO FOLLOW UPS BY THE BANK AT ALL. IT'S CALLED CUSTOMER SERVICE ABSA!!!! MAYBE LEARN THAT... PS: I called from my work telephone so all calls recorded

75 replies

Review Distribution

5 Star

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3 Star

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2 Star

2 (100%)

1 Star

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