JB
Johan B
Active since Dec 2015
5
Reviews
0
Industries
Reviews
5 reviews56 months ago
Courses: Tax Dispute and Opinion Writing
Thank you for everything, all of the assistance provided during the last 5/6 months. I really enjoyed the course. It was well structured, especially for someone working fulltime and the content is practical and useful. I registered for the Tax Dispute and Opinion Writing course. Roelannie was my Administrator.
53 replies
88 months ago
Just don't: Lack of professionalism, supervision and pride in work
I was charged a lot of money for sub standard service. There was no supervision until the moment they finished and I asked that someone walk through and check the work. Crack started showing a few months later. I have paint chipping in places less than a year later. The one painter sort of cleaned the tiles outside my kitchen door after we had to ask that they clean up their mess. After having sort of cleaned it there were still marks and my wife was told it will come off with soup. Meaning she must clean it. They arrived early in the mornings while we were still having breakfast, without proper equipment and would just sit there waiting. They left before 3pm each day and tried leaving at 11am on the last day. There are many 'hidden' spots that weren't painted. The owner apologised after I complained and came to the house with a worker to fix some of the shoddy workmanship. It was a little rainy so they left and never returned to finish up.
0 replies
88 months ago
Unnecessarily difficult to disconnect Dstv
Don't get pricelock! It is a scam with which they lure you and make it as difficult to cancel as possible even after it expired. My pricelock contract expired in September 2018. I have been trying to cancel my subscription for the last 2/3 months. I have tried the following avenues: 1) Dstv selfservice website (riddled with errors): I cannot make any changes to my account (downgrade or disconnect) on the website. It simply does not give me the option. 2) Dstv mobile service: This also does not give the option of disconnecting/downgrading. 3) Dstv App: Does not give you the option to disconnect/downgrade. 4) Call centre: After asking an operator to please disconnect my account, they informed me that they can only do so on the 2nd of the following month which is when my debit order is scheduled for and which I was fine with. The problem was it was not disconnected as stated. I then phoned again and I was informed that I have to phone on the 2nd of the following month in order to cancel my account. They cannot schedule the cancellation in advance and I have to phone on a specific day. I seriously cannot understand the reasoning for this except that Multichoice is probably bleeding customers and therefor trying to make it as hard as possible to cancel their service. Now I have to set a reminder to phone Multichoice on a Saturday in order to cancel my service. I will probably never be a Dstv customer again.
0 replies
126 months ago
Irregular billing
My account has been R369 just about every month as I requested a closed account, but the last few months my debit order exceeded this amount. For the month of October I was billed R1,500 for data alone. After visiting the Mtn branch, and demanding an answer as to how this is possible, I was told that I would have to wait 21 business days for a report. <br> <br> This is pretty terrible customer service and does not provide any form of assurance that your customers are a priority to you. Neither does it promote confidence in the accuracy of your billings/accounts system or your already tarnished public perception. <br> <br> Reference received from the branch: Req:5936781
75 replies
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5 Star
1 (20%)
4 Star
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2 Star
3 (60%)
1 Star
1 (20%)