Johan W

Please upskill your staff. Even the chefs

On the evening of the 17/12/2015, we decided to have supper at Bugatti in Brooklyn Mall, Pretoria. What a disappointment! The service was inferior and the lasagne, sub-standard. Firstly, the waiter is not competent. When one orders pizza or pasta, it is expected that the black pepper grinder and the parmesan cheese will accompany the meal. Our waiter had to be asked to bring the black pepper and the parmesan to the table. When one orders coffee, one expects that the sugar will accompany the beverage. Our waiter forgets to bring the sugar and the black pepper and the parmesan. Then the meal arrives. Lasagne with no white sauce? The matter of the dry lasagne was taken up with one of the managers on duty. At least he used his initiative and brought a gravy boat of white sauce. Why was the white sauce not used between the layers of lasagne? Isn't that how lasagne is made? The glasses were removed by the waiter even before the can of cold drink was finished. Unfortunately we don't know what the waiter's name is as he did not introduce himself or mention the specials for the evening. Guess where we will be going next time for a meal.