Gareth S

Active since Dec 2015

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Reviews

7 reviews

9 months ago

Amazing service from Althea in Bloem

Shout out to Althea from Bothners Bloemfontein. Absolutely amazing friendly service and excellent communication, going the extra mile to help.

0 replies

Kulula.com

62 months ago

Excellent service from Travel Consultant Portia for Kulula Holidays

This is specifically to recognise the efforts of Travel Consultant Portia who's excellent service when helping me re-organise a trip booked through Kulula was much appreciated. Portia is responsive and gets the job done with a proficiency you rarely see these days anywhere.

0 replies

Absa

116 months ago

Absa Management Fee increases 60%

In January I paid R145 for my Absa Silver Cheque management fee. This increased a whopping 60% in Feb to R235. I called Absa about this hoping to get it resolved as surely this was an error. But no! This is in fact their fantastic 2017 pricing structure! Now I get unlimited transaction instead of the previous 25, but the previous 25 suited me just fine. So essentially I have a 60% increase for no value from Absa. I received no notification of this change, so naturally I am a little annoyed. I then get told by Tulegele in Absa pricing that I could go to the Gold package. Which is R100. Which sounds too good to be true. So, apart from this making no sense, I dont trust you anymore Absa. What's the catch? Surely it makes no sense for someone with a Silver account to pay more than someone with a Gold account which has all these " added benefits"? As the very helpful Legrand at Absa's call centre said to me "THAT IS HOW IT IS"! If Absa really wants to churn their clients that have been with them for over 10 years then this is a great way to make me consider FnB or any other bank really.

2 replies

Discovery Insure

119 months ago

Mixed service levels from Discovery Insure

I have had very mixed experiences with Discovery Insure. On the one hand the processed my claim very quickly and the setllement was transferred rapidly. I would certainly stick with them because of this - the car hire benefit has also bee very painless and useful. On the other hand my Claim Administrator was terrible communicating with me on the status of the claim - I must have called the "direct" number 6 times and everytime it was left to go to voicemail. She could not be bothered to get back to me at all this last time via email or telephone. She provided me with a breakdown of the claim which listed: Insured item retail value R 55,000.00 Less: Excess R-3,250.00 Adjustments R865.50 Total indemnity amount payment R52,615.50 Settlement amount we will pay to you R52,615.50 Given that the excess was paid from the excess funder account I was not sure why this amount was coming off the settlement. I asked the claim admin and she said dont worry this is just the breakdown. This amount was also more than the amount I thought I would get so was quite happy. It then turned out (after much waiting calling the call centre - but the agent was fantastic with clarifying what was happening) that my car was a 2001 model and not a 2000 model and they had made some adjustments for this and took off the installment I should have paid. This is also reasonable had I musled the agent that initially captured the car details but when I signed up I did tell the agent that the car was a 2001, they could not record this on their system as the model and year I specified were not available. So I would like Discovery to clarify what should have been done then if their system was not suitable for capturing my vehicle details, is that my fault? They are welcome to go and listen to the call in which the vehicle info was logged. My main frustration is in the inability of the claim adminsitrator to explain what was going on with my claim and not getting back to me. But thank you to the call centre agent who made the effort to investogate and let me know what was happening.

1 reply

Discovery Insure

119 months ago

Thank you for great service

Thank you Tshidi Molepo for your efficient and comprehensive help with my queries.

1 reply

Makro

129 months ago

No refund 9 working days after cancelling order

I placed order MAK121127 on 5 Dec, cancelled it on 12 Dec and even after following up with the call centre 3 times Makro failed to transfer the refund. I would not order from or trust Makro Online again after this experience. Thank you to Sisanda Mzolo who is the only person who seems genuinely interested in helping me, I wish she had taken the case 9 days ago.

1 reply

Builders Warehouse

129 months ago

Thank you for your awesome service

Hector and Sonto at Bulders Express in Craighall are fantastic - they really know the meaning of customer service. I bought a Jojo tank which was delivered that same day and they took care of any issues I had.

1 reply

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4 (57.1%)

4 Star

0 (0%)

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2 Star

2 (28.6%)

1 Star

1 (14.3%)

Gareth S

Reviews

Amazing service from Althea in Bloem

Excellent service from Travel Consultant Portia for Kulula Holidays

Absa Management Fee increases 60%

Mixed service levels from Discovery Insure

Thank you for great service

No refund 9 working days after cancelling order

Thank you for your awesome service

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