BB
Brian B
Active since Dec 2015
2
Reviews
0
Industries
Reviews
2 reviews60 months ago
AIMX - STAY AWAY
Please be warned - stay away from the unethical behaviour of these people. However, they do give some warning signs.... First Warning: The "consultant" setting up the meeting with person "X" (who turned out to be Calvin) would not give the name of the company. This is obviously to stop a potential client from doing a little homework before the meeting with the consultant. Second Warning: Still don't know Calvin's surname but it after an internet search I suspect it to be Vlok. (Perhaps they will let us all know after reading this....?). No business card is offered either. He reluctantly wrote his cell number on one of the pages of the contract. Third Warning: He withdraws a credit card machine from his briefcase. Fourth Warning: No one at Aimx will personally come to one's house to install the software, or meet personally to collect the disc/USB when returning it, even after requesting this personal intervention. (COVID excuse is aways mentioned...). Fifth Warning: The name of the company is very close to the credit card AMEX, allowing one to think it is part of an international banking group - clever but sly in my opinion. Calvin is one of those sales people who will sell ice to an eskimo. Very slick and smooth with his tongue. Unfortunately he did not tell me of the options to pay the initial R35 000 and later claims it is written on the back of the document you are asked to sign under the Terms and Conditions - EFT is listed as an option, but you are not told of this form of payment will not suit their business style. The reason for this is that they have your monies upfront and deduct so-called costs when you cancel within the cooling off period. During his "spiel" one is left with the distinct impression that the only form of payment is a credit card, with him asking numerous times the max limit of the card - a sixth warning sign I suppose. Long story short: I was also told that the R35000 would not come off the credit card for the initial 6 months and that it will be put into an escrow account - it was withdrawn before I got home and, according to my bank, my first payment will be shown on the next card statement. When I arrived home, I sent an e-mail to withdraw from the contract (within 2 hours after signing the contract), using the 5 DAY COOLING OFF PERIOD, also stated in the Terms and Conditons. Calvin quickly told me that I would be responsible for the 10% cancellation fee and a R2000 merchant fee (not once mentioned before signing), which I dispute due to exercising my withdrawal from the scheme using the 5 DAY COOLING OFF PERIOD, not a cancellation of the contract. Calvin then showed his true colours and became aggresive during the conversation, continually referring to the cancellation of the contract and had no answer to my withdrawal via the use of the 5 DAY COOLING OFF PERIOD. After returning the disc/USB (be careful, there are two Postnet Suite numbers - one on the blue page contract and another on the e-mail received from the office manager. Postnet also were questioning this and suggested a notification be placed in the box for Aimx to come into the Postnet and sign for the disc, thereby stopping them saying they did not receive it and withholding the full payment!), I did receive 90% of the initial payment, minus 10% and R2000 merchant fee. I will continue to monitor my accounts to ensure that the monthly fee is not deducted. I now will escalate this matter to the Consumer Council and to the SAPS as I have been informed that, by deductiong the cancellation fee and merchant costs, they have not complied with the stipulations of the 5 DAY COOLING OFF period and that withholding this amount will constitute plain theft. In summary - the way they conduct their business as mentioned above, just indicates poor business ethics and shows a determination to get as many signatures on contracts.
53 replies
125 months ago
BAD MANAGEMENT SPOILT A GOOD MEAL
Having visited Tapas on a regular basis, we were enjoying our meal on the on the sidewalk area when the management decided to roll the blinds down, apparently due to the breeze causing trouble in the kitchen! However, lowering the blinds in temperatures greater than 30 degrees does not make sense and caused discomfort, as evidenced by a patron immediately moving to another table. I asked for the blind next to our table to be left for 20 minutes after which we would be leaving but the manager was called. He agreed to this and when I mentioned that this was all I asked for and that we were on the same page, he got aggressive and rude. I was insulted as well when I said that, as a local resident, I frequent the restaurant regularly and have never experienced such an attitude. Never again will I set foot there. <br> <br> To the manager on lunch duty on 30 December: Your attitude explains why you will always just be a manager and why you will never own the place. You are a disgrace to your profession. You should first check with your clients before making any changes to seating arrangements etc. Basic management......<br> <br>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
1 (50%)