TM
Tebogo M
Active since Jan 2016
2
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Reviews
2 reviews5 months ago
Poor Leadership and Customer Experience
I have just encountered a disappointing display of arrogance, lack of customer service skills and just a don't care attitude by the employees at The Pool Team at the Glenvista Shopping Centre. An area manager by the name of Dennis Ndabula displayed the worst kind of customer service I've ever experienced in my life and it's very sad that The Pool Team has such caliber of people. I've been buying my Pool items from The Pool Team, especially the one at Glenvista Shopping Centre. After today, I won't be returning to that establishment and I wouldn't recommend it to anyone. Extremely poor experience
0 replies
125 months ago
repair job not up to required standard
For the past 6 months I have been taking in my car for the same mechanical problem of which I've been repeatedly told it's a sporadic fault and every time I get it back, the service reps would claim and conclude the problem is fixed, only to turn out the problem would persist. On Monday the 4th I took the car in for the same persistent problem, it was allegedly fixed only for the same problem to start again today on the 9th of Jan 2016. Now at this present moment I'm really gatvol and I feel if Audi the Glen is not willing to fix this problem, then they should rather take back this flipping car of theirs and give me a new one, but I will not continue going back and forth to the dealership for them to keep not fixing the problem. I pay instalments for this car which is on maintenance plan and this nonsense is unacceptable. If they think they Will only address the real problem with this car once my maintenance plan has lapse, then they must know they Will have the ombudsman to deal with because I have kept every record since the car has been going in for this problem. I want this car fixed to perfection as in yesterday, I'm tired of this nonsense.
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2 Star
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1 Star
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