Adriaan V

Unprofessional bad service lying please be aware

We arrived at hotel at 17h00 as per booking got told temporary room no hot water in our room. First room stank so we could not even enter. Dixie told us it is the fridge. Freshened up then had to sit in bar and restaurant for two hours.Dixie phoned room ready just spent R450 in restaurant. At reception we wanted to pay Dixie said no she will sort everything out in morning. At 21h30 knock on door owner wants his money Now after third visit car guard slide two invoices under door. We pay email proof and contacted Dixie regarding hot water.well it is now 07h00 still no hot water no alternative accommodation. Got told now by Dixie sorry but it is the owner who wanted his money.So do not stay here do not let them lie or bullshit you. STAY AWAY, AVOID AT ALL COSTS. Maybe it is good enough for backpackers or drunks but not for us.