Geneve H

Active since Jan 2016

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Reviews

2 reviews

63 months ago

Incorrect order and no response

I'm trying to contact this so called online dealer for the last week and no response. They delivered the incorrect item, instead of the LCD tablet, I received ear phones. Their website says they will respond within 48hours, which is untrue. The contact number does not exist. I will never order from them again.

0 replies

Toys R Us

125 months ago

Customer Service is pathetic

I purchased a Ferrari pram in March 2015 with receipt of no warranty information. The pram broke at the back support and stitching came loose in November 15. I reported this to the store manager who proclaimed they have a six month warranty and that she cannot help me. The six month warranty was never mentioned at purchase point and no paper provided. I emailed their customer service and two days later received a call from the same store manager, confirming the area manager would like to assess the pram. A few days before Christmas, the pram was returned to the store to be assessed, no feedback has been received to this date being 18/01/2016. I contacted the store on 18/01/2016 at 10:15, whereby the store manager was not available and was told by her assistant that the area manager assessed the pram and there's nothing they can. I need to fix the pram and pay for it. Throughout the entire holidays, my daughter has been without a pram and to be told almost at the end of January 16 that I need to fix and pay myself. I would say this is absolutely pathetic service. May daughter only turned one on 07 January 16, so how can a such an expensive pram have broken so quickly

75 replies

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2 Star

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1 Star

1 (50%)