Esandre M

POOR SERVICE!!

I was booked for a full body massage on the Saturday morning at the Hilton Spa in Cape Town at the Fire & Ice Protea Hotel. I live in Somerset West. So, it is quite a drive for me all the way to the city, but I received a voucher from friends for my birthday. So, I was really looking forward to just relax and did not mind to drive all the way. However when I arrived the receptionist told me that the massage therapist had to go home due to food poisoning and had to cancel all her appointments. But no one informed me at all, even though the receptionist said he tried to call me there was absolutely nothing on my phone. Therefore I drove all the way there for nothing. I politely explained this to the receptionist and ask if there is then any other therapists available or other treatments he could offer me (which I would have paid for) since I am now there, but he said no, all he can do s reschedule my massage. I said that it is unacceptable that I had come all this way without any one informing me whats going on and then expect me to just leave. And he just kept on saying he is sorry all he can do is reschedule, which I think is very bad client service without offering anything to me!