JM
Jacob M
Active since Jan 2016
3
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0
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3 reviews106 months ago
Capitec-Bank At Your Own Risk
<p>In February 2017 my mother was defrauded money from her acoount. The case was reported to the bank and they conducted a very lengthy but very unfruitful investigation. The issue was then taken to the ombudsman who sided with the bank withour thoroughly going through all the details and dismissed our case.</p> <p> </p> <p>What is really disturbing to me is the fact that it now seems as though the bank oumbadsman is actually there to protect the interests of the bank and not the client's interests.</p> <p> </p> <p>I say this because this mobile banking, as capitec defines it, was registered for at the Vaal branch and all the ATM withdrawals were done at Vaal. This is an area my mother has never ever set foot.</p> <p> </p> <p>Then we are told by Capitec that my mother was the one who compromised her "login details" as she is the "only" one who knows her pin. What's fascinating to me is that when the registration for this service is done, a pin is created-so which pin was created in my mothers absence?</p> <p> </p> <p>In my understanding, when such a registration is done inside the branch, proof of identity is required and yet it was registered successfully in her absence. This to me seems to be an inside job or better yet, a syndicate that capitec is comfortable to have in their midst.</p> <p> </p> <p>This is how I came to the understanding that the oumbadsman has the interests of the bank at heart.</p> <p> </p> <p>I fail to comprehend why this registration process done at the Vaal on behalf of my mother was never taken into consideration. I believe this will be the information that will clarify as to how these fraudsters managed to get hold of my mother's private information.</p> <p> </p> <p>It is very alarming to me that Vaal would be the place where the registration took place and also the same place where the ATM withdrawals took place, but neither capitec or the oumbadsman found it necessary to question it.</p> <p>"Capitec Bank issued the card to you on 31 August 2016 at the Capitec Bank branch at Hillbrow Twist Branch. You selected your own PIN and the PIN was securely stored by Capitec Bank in accordance with international card security practices as prescribed by MasterCard and Visa. No-one at Capitec Bank has access to your PIN number. The information on your handset and mobile operator / network would only be known to you." This is part of capitec's response via email. On the same email response they also said "You signed the mobile banking agreement on 01 August 2012." </p> <p>I do not fully understand this because they claim that my mother signed the mobile banking agreement and yet my mother had never ever been to the Vaal, let alone that branch. </p> <p> </p> <p>The mobile banking was registered before my mother received a bank card somehow. Now my mother whom is now retired and surving on her pension payout has been strapped off her money and the bank does not care to protect or recover the lost money.</p> <p> </p> <p>If this was a case whereby my mother was careless with her logon details, then I would understand.</p> <p> </p> <p> </p>
122 replies
117 months ago
Unhappy Customer
<p>I applied for the DPP deal back in 2015 and requested the R99 per month package that excludes services. This only contained the Explora decoder. </p> <p>I received the decoder and I battled to get in successfully installed for months. </p> <p>The first month, the debit order went off for R199.00 and though it was more than the agreed amount, I didn't dispute it. </p> <p> </p> <p>The next month, I was debited around +-R800 and I reversed the debit order. </p> <p> </p> <p>I then received a call from Multichoice questioning my reversal and I told them that it was not the agreed amount. The following month the correct amount was debited correctly. However the next month, R1100 was deducted and I was shocked. I then called and disputed the hefty amount, but I was told that I had requested the premium package and therefore the amount. I disputed the information and told the agent I spoke to that I still have no connection. I am not viewing anything because I am battling with installations. I told them that it was impossible for me to request any package as I do not have the connection as yet. </p> <p> </p> <p>I was told that the call would be listened to and I would be given feedback. When I got the feedback, I was told that I called and requested the service. I told them that I did no such thing and requested an escalation of the matter. </p> <p> </p> <p>Unfortunately for me, I was told that I had to go to the head office to listen to the recording and hear. I suggested that their fraud team looked into my matter, but I was told that there isn't a fraud team. </p> <p> </p> <p>I work in a shift environment and do not have the luxury of time to get to their head office, but I need my case to be taken seriously. </p> <p> </p> <p>I habe called multichoice so ice so many times than I can remember and I believe beyond any doubt that it is definately not my voice on that recording. If they were to compare the voices they would realize it isn't me who called them requesting services. </p> <p> </p> <p>Only recently in June, I believe, did I successfully install my Explora. I called again and requested to load a service and I was told the very same thing-"your account is in arrears" and I told them the same thing again "I just got connection only now, I have not wen had the channel 100, it makes no sense that I would have requested a service as I did not have connection"</p> <p> </p> <p>To this day, over a year and several months down the line, I still have not been taken seriously. I still am unable to view and enjoy "nice life problems" due to an error that should have been resolved had my money be equated to the next customer they have. </p>
424 replies
125 months ago
Not Answering Their Calls
I made a booking for a photoshoot through Groupon, paid the amount required, but when I called the number provided they do not answer my calls. My reservation was for the 16th of January 2016, it was my girlfriends birthday and therefore wanted to take her out for the photoshoot.<br> <br> I have found no joy because Este Pieters Photography have not contacted me ever since the booking was made, and I just can not get hold of them.
0 replies
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