MT
Mark T
Active since Jan 2016
2
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2 reviews95 months ago
Peugeot South Africa are back to being a very poor business! Don't buy from them, ever!
In January of 2018, I took my Peugeot 508 to Peugeot Northcliff for my GPS map data software to be updated. They did not have the CD with the maps at the time, and told me I'd need to wait 10 days for the disc to arrive from France. I asked if I should leave my car with them or take it, and I was advised to leave it with them in case the disc arrived sooner. 10 days later, Peugeot Northcliff called me say the software had been uploaded to the car, but that during a test drive, the front driver and passenger windows failed, and could no longer be lifted up. That was the beginning of an 8-week long back & forth battle with them about how the car had been under their responsibility (at their behest, no less), and that they should fix the damage. Ultimately, they refused to fix it, despite involvement from several arbitrators as well as the motor vehicle ombudsman, and of course, Peugeot South Africa. In the 9th week, I went and collected my car, only to find that it was completely filthy on the inside, full of rat poo, dirt and grime. Peugeot Northcliff could not even find it within themselves to place any kind of protection on the doors whose windows had failed. At any rate, I took the car away from them and to Peugeot Fourways, so they can help me clean the car, service the car, make some routine repairs, and find me a solution on the failed window mechanisms. 3 weeks later, Peugeot Fourways called me to say that during a test drive, a 3rd window (one of the ones for the rear passengers) also failed, and that that window could no longer lift either. So now I am left with 3 windows that don't work, which means the 4th one is going to give out at any point. I bought this car in April or 2012, and it has only some 61,000km on the clock. Basic research as shown that Peugeot were aware about failures of the window mechanism on the 508, and had issued recalls in some countries for the mechanism to be swapped out for a metallic one, where a plastic-based system was used before. However, there were no such recalls for South Africa, and from what I could gather, Peugeot did these replacements for free if they were brought in while the car was under warranty. And yes, it was quite a common occurrence, but badly communicated to existing 508 customers that did not have the issue. I am now being asked to pay tens of thousands of Rands to fix the failed windows, without any comfort or assurance that the 4th one won't fail, or that the repaired ones won't fail again either. And to top it off, without any explanation as to what is going on with these failures. Personally, I don't feel that I should be made to pay for what looks like a fundamental design flow that Peugeot clearly want to cover up. I would understand if this car was 20 years old with 300,000km on the clock. But this car is barely 6 years old with only 61,000km traveled. What gives? Peugeot South Africa have avowed themselves of any responsibility, with their reason being that the car is out of warranty (which was 5 years, and ended in the middle of 2017). It's not like I'm asking for my brake pads to be replaced for free - this is as big an issue as your engine spontaneously blowing up! Suffice it to say I am not going to be buying any Peugeot cars going forward (what they did with my wife's Citroen is another drama, but let me not digress; just know that I've gotten rid of that car as well). I have switched to another manufacturer, but I still want my 508 because it's fully paid for, and generally, in good working order. If Peugeot were trying to right their poor customer-service image in southern Africa since 2011, this does not look like a company that is committed to doing that. I would not recommend a Peugeot of any kind to anyone, not because they are bad cars, but because there is no ownership from the manufacturer about your experience with them.
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124 months ago
Noise Online Do Not Deliver & Do Not Communicate
Two weekends ago, I bought a laptop stand from Noise Online.<br> <br> The receipt for the purchase did not provide a lead time to delivery, nor did it provide a tracking number. After several days of waiting, I decided to e-mail Noise Online who responded days later to say they were having stock issues. A few days later, I called them and they said they'd get back to me with an update, which they did not.<br> <br> It is now 2x weeks since I bought my item, but I have neither received nor been informed about the status of its delivery. I have now asked for a full refund from them as I do not deal with companies that cannot take the time to communicate, or take pride in their work (assuming they are not scammers, of course).<br> <br> Avoid Noise Online. For an online seller, they do not engender any form of trust.
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