DL
Dirk L
Active since Jan 2016
4
Reviews
0
Industries
Reviews
4 reviews16 months ago
The service exceeded my expectations
The service exceeded my expectations. Friendly and efficient.
56 replies
53 months ago
Outstanding service from PAR
I'd like to commend Pro Auto Rubber for their exceptional service. I went to their Boksburg shop to purchase some carpeting and rubber seals and on entering the shop I realised I left home without my wallet. They still assisted me and we made a plan with the payment. Their service is friendly, professional and they certainly went the extra mile helping me the way they did. Thank you
0 replies
53 months ago
Terrible service
I have received mails recently from my banker at ABSA that I needed to provide documentation for FICA purposes, however the mail never stated what is required and how I go about providing the required information. I replied to the mail every time asking what is required and how I was to provide this info. No response. A month later, the same warning mail that my account functionalities would be blocked if I don't respond to the mail. I did respond, again asking what I was to do. Again, no response...Today, I tried to make an online payment and I could not. Calling the Online support help center I was advised that there is a restriction on my account due to FICA requirements. I tried getting this resolved and was then told my banker is the only person that can assist. I was provided a different phone number than the one I had but that rang and eventually went to voice mail but stating that the mail box is full. So now I am stuck, only 1 person at ABSA can assist and that person is not available and has no means of receiving a message, via phone or email (or does not respond). This is really terrible service.
53 replies
124 months ago
Delivered FICA docs twice and still get blocked
I have received an initial SMS about 3 months ago and was blocked from transacting (making payments online) the next day. I called in and the problem was rectified so that I could make payments. I went to the branch to hand deliver the required documents and I was assured that it was processed and that all was now in order.<br> Then on the 4th of January 2016 my ABSA relationship manager calls me to tell me that I have to FICA or my account would be blocked from transacting (making payments online). I called back and it was agreed that i could just mail the documents which I promptly did the next day.<br> Today I tried to make payments online again and guess what, yes I cannot again.<br> This is ridiculous. I understand the need for FICA but not again and again and then I have my account blocked even though I have produced the paperwork required twice.<br> I am very disappointed and after having been with ABSA for over 25 years (business and personal accounts) I think it is time to move to a bank that values its customers.
75 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
1 (25%)