KM
Khonziwe M
Active since Jan 2016
2
Reviews
0
Industries
Reviews
2 reviews124 months ago
Unprofessional! Bad customer service! No feed back
I took my car in for repairs on Monday the 8th. Firstly, I asked the manager before I left to tell me more or less when can I expect my car back, she promised to give me a call later during the day to tell me when my car will be completed. I HAD TO CALL the next day to get an estimation date since the manager never bothered to call me as she promised. I only received an sms after I had called to tell me the estimated date for the completion of my car is the 19th Feb. To cut a long story short, they never called me to give me feedback regarding the progress of my car. My partner had to personally go there to see how far they are and he was told that the car would be ready on the 19th. I had to call them again on the 19th to asked what time I should fetch the car as no one bothered to inform me and I was told that the car would be ready at 4. When I got there at 4, my car wasn't ready and I had already returned the hired vehicle. I was told to expect my car today, Its now 12h30 and no one has yet given me a call. Their service is extremely bad!!! I want to appeal to #dial direct and other insurances that use them to consider better auto repairs companies please.
0 replies
124 months ago
Assessment
I brought my car in for assessment and I was extremely impressed with the service I received from the staff. Richard and Yolande were very helpful and friendly.
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Review Distribution
5 Star
1 (50%)
4 Star
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3 Star
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2 Star
1 (50%)
1 Star
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