LA
Lehlobo Autobody Repairers
Unclaimed Business
LA
Lehlobo Autobody Repairers
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Rito H
1 reviews | Active since Jan 2020
3 Nov 2019, 20:57
LAR TECH is one of the best body repairer in South Africa.
I recently booked my car at lehlobo auto body repairs known as Lar Tech, my car needed a dent removed on the rear right fender and also scratches on both mirrors, the job they did on the car was super, you can hardly pin point the repaired part of the car because the painted area looks the same as the rear of the car, I recommend Lar Tech to anyone, those guys know their job.
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Rito H
1 reviews | Active since Jan 2020
3 Nov 2019, 20:57
LAR TECH is one of the best body repairer in South Africa.
I recently booked my car at lehlobo auto body repairs known as Lar Tech, my car needed a dent removed on the rear right fender and also scratches on both mirrors, the job they did on the car was super, you can hardly pin point the repaired part of the car because the painted area looks the same as the rear of the car, I recommend Lar Tech to anyone, those guys know their job.
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Nthabiseng M
1 reviews | Active since Jan 2020
20 Aug 2018, 07:32
Unacceptable Customer Service
LAR panel beaters are simply the worst service provider I have dealt with!!!! My car was taken to them on 24 July 2018 and from Day one I did not get good service. I called them on 26 July 2018 and spoke to Leticia to check if my car had arrived and get progress on it. She promised me that she would call me back to give me an estimate of how long it would take. She told me they "ordered the parts yesterday" and that she will update me. I called on again on 31 July after not getting any feedback. I spoke to Leticia again and was put on hold while she spoke to the parts division. Yet again, I was told they are waiting for 'another part" and she will let me know. I called after not getting feedback on 02 August at 10h32 and spoke to Leticia again, this time I was told she will call the floor manager and call me back in 15 mins. At 15h29 I called again as she had not bothered getting back to me and this time I was told one part is outstanding and my car will be ready on Friday, 11 August 2018 however she will call me back to let me know once it arrived. I called after not getting feedback on 07 August and spoke to Leticia. Once again she had not bothered to call me back. This time after asking her if I will get my car on Friday as promised I was sent back to square one as she now said they are once again waiting for a part and no she had not estimate completion date for me. I had already made transport arrangements only up until 11 August. I had to call again on the same day after not getting a clear story from her and after she had once again promised she will call me back. I asked to speak to the floor manager or any manager for that matter and I was told he is 'busy'. I asked to speak to Parts Division and tins time I was told a COMPLETELY DIFFERENT STORY. The guy I spoke to 'Ignatius" said my Insurance has caused delays. I asked him to send me email communication to prove this and gave him my email address and 2 hours later I have not received anything. I called my insurance to escalate this and they were able to get an ETA of Friday 17 August. This is completely UNACCEPTABLE!!!! Why were they not able to give me an ETA but minutes later when I escalated this they are able to give timelines. Also, how can you give a client a date and they not stick to it and not even bother to keep me in the loop?? This has caused a huge inconvenience for me. I do not have transport in the meantime. The least they could have done is give me feedback so I can make alternative arrangements. UPDATE.. After escalating my complaint to the MD (whose email I had to search for on the internet), I was given a courtesy car to use up until the 17th of August. The car had a '100 km a day limit" on the 17th of August, I emailed LAR in the morning to check what time I should collect my car..I was told they will call be back. I received a call back at around 10h30 to say my car will ready that afternoon and they will call me and let me know when I can come and collect it. At 3pm I called and now I was told the car will only be ready on Monday. I spoke to the workshop manager who was very rude and had no concrete reasons for not having my car ready. Instead all he could say was 'at least they had given me a car" I needed my car that afternoon as I had a trip coming up that would exceed their daily limit...spoke to the owner again and he just re-iterated the excuses.
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Nthabiseng M
1 reviews | Active since Jan 2020
20 Aug 2018, 07:32
Unacceptable Customer Service
LAR panel beaters are simply the worst service provider I have dealt with!!!! My car was taken to them on 24 July 2018 and from Day one I did not get good service. I called them on 26 July 2018 and spoke to Leticia to check if my car had arrived and get progress on it. She promised me that she would call me back to give me an estimate of how long it would take. She told me they "ordered the parts yesterday" and that she will update me. I called on again on 31 July after not getting any feedback. I spoke to Leticia again and was put on hold while she spoke to the parts division. Yet again, I was told they are waiting for 'another part" and she will let me know. I called after not getting feedback on 02 August at 10h32 and spoke to Leticia again, this time I was told she will call the floor manager and call me back in 15 mins. At 15h29 I called again as she had not bothered getting back to me and this time I was told one part is outstanding and my car will be ready on Friday, 11 August 2018 however she will call me back to let me know once it arrived. I called after not getting feedback on 07 August and spoke to Leticia. Once again she had not bothered to call me back. This time after asking her if I will get my car on Friday as promised I was sent back to square one as she now said they are once again waiting for a part and no she had not estimate completion date for me. I had already made transport arrangements only up until 11 August. I had to call again on the same day after not getting a clear story from her and after she had once again promised she will call me back. I asked to speak to the floor manager or any manager for that matter and I was told he is 'busy'. I asked to speak to Parts Division and tins time I was told a COMPLETELY DIFFERENT STORY. The guy I spoke to 'Ignatius" said my Insurance has caused delays. I asked him to send me email communication to prove this and gave him my email address and 2 hours later I have not received anything. I called my insurance to escalate this and they were able to get an ETA of Friday 17 August. This is completely UNACCEPTABLE!!!! Why were they not able to give me an ETA but minutes later when I escalated this they are able to give timelines. Also, how can you give a client a date and they not stick to it and not even bother to keep me in the loop?? This has caused a huge inconvenience for me. I do not have transport in the meantime. The least they could have done is give me feedback so I can make alternative arrangements. UPDATE.. After escalating my complaint to the MD (whose email I had to search for on the internet), I was given a courtesy car to use up until the 17th of August. The car had a '100 km a day limit" on the 17th of August, I emailed LAR in the morning to check what time I should collect my car..I was told they will call be back. I received a call back at around 10h30 to say my car will ready that afternoon and they will call me and let me know when I can come and collect it. At 3pm I called and now I was told the car will only be ready on Monday. I spoke to the workshop manager who was very rude and had no concrete reasons for not having my car ready. Instead all he could say was 'at least they had given me a car" I needed my car that afternoon as I had a trip coming up that would exceed their daily limit...spoke to the owner again and he just re-iterated the excuses.
0
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Tumelo M
1 reviews | Active since Jan 2020
15 Aug 2018, 09:28
Lehlobo Autobody Repairers - Provider of bad repairers bull****
My car accident claim was logged in on the 02/07/2018 with Hollard insurance and was only approved after 4 weeks of which my car rental is 30 days as per the policy schedule. Now I am dealing with another issue where by Lehlobo Autobody Repairers to date they still sitting with the car and I am only told today that there's additional parts to add on. Right I don't even have a car rental no mode of transport for me and all because of delays and incompetence from these this parties, Lehlobo Autobody and Hollard. I must always call Lehlobo Autobody for feedback and add to that calls don't even go through. All I want right now is get my car fixed by Friday and if not a courtesy car should be provided immediately. I am still to complain with the Ombudsman as such institutions should not exists as they provide bad service.
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Tumelo M
1 reviews | Active since Jan 2020
15 Aug 2018, 09:28
Lehlobo Autobody Repairers - Provider of bad repairers bull****
My car accident claim was logged in on the 02/07/2018 with Hollard insurance and was only approved after 4 weeks of which my car rental is 30 days as per the policy schedule. Now I am dealing with another issue where by Lehlobo Autobody Repairers to date they still sitting with the car and I am only told today that there's additional parts to add on. Right I don't even have a car rental no mode of transport for me and all because of delays and incompetence from these this parties, Lehlobo Autobody and Hollard. I must always call Lehlobo Autobody for feedback and add to that calls don't even go through. All I want right now is get my car fixed by Friday and if not a courtesy car should be provided immediately. I am still to complain with the Ombudsman as such institutions should not exists as they provide bad service.
0
Replies (0)NM
Nthabiseng M
1 reviews | Active since Jan 2020
7 Aug 2018, 13:23
Unacceptable Customer Service
LAR panel beaters are simply the worst service provider I have dealt with!!!! My car was taken to them on 24 July 2018 and from Day one I did not get good service. I called them on 26 July 2018 and spoke to Leticia to check if my car had arrived and get progress on it. She promised me that she would call me back to give me an estimate of how long it would take. She told me they "ordered the parts yesterday" and that she will update me. I called on again on 31 July after not getting any feedback. I spoke to Leticia again and was put on hold while she spoke to the parts division. Yet again, I was told they are waiting for 'another part" and she will let me know. I called after not getting feedback on 02 August at 10h32 and spoke to Leticia again, this time I was told she will call the floor manager and call me back in 15 mins. At 15h29 I called again as she had not bothered getting back to me and this time I was told one part is outstanding and my car will be ready on Friday, 11 August 2018 however she will call me back to let me know once it arrived. I called after not getting feedback on 07 August and spoke to Leticia. Once again she had not bothered to call me back. This time after asking her if I will get my car on Friday as promised I was sent back to square one as she now said they are once again waiting for a part and no she had not estimate completion date for me. I had already made transport arrangements only up until 11 August. I had to call again on the same day after not getting a clear story from her and after she had once again promised she will call me back. I asked to speak to the floor manager or any manager for that matter and I was told he is 'busy'. I asked to speak to Parts Division and tins time I was told a COMPLETELY DIFFERENT STORY. The guy I spoke to 'Ignatius" said my Insurance has caused delays. I asked him to send me email communication to prove this and gave him my email address and 2 hours later I have not received anything. I called my insurance to escalate this and they were able to get an ETA of Friday 17 August. This is completely UNACCEPTABLE!!!! Why were they not able to give me an ETA but minutes later when I escalated this they are able to give timelines. Also, how can you give a client a date and they not stick to it and not even bother to keep me in the loop?? This has caused a huge inconvenience for me. I do not have transport in the meantime. The least they could have done is give me feedback so I can make alternative arrangements. At this stage I am not even sure I will get my car back on the 17th....
Helpful (0)
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Nthabiseng M
1 reviews | Active since Jan 2020
7 Aug 2018, 13:23
Unacceptable Customer Service
LAR panel beaters are simply the worst service provider I have dealt with!!!! My car was taken to them on 24 July 2018 and from Day one I did not get good service. I called them on 26 July 2018 and spoke to Leticia to check if my car had arrived and get progress on it. She promised me that she would call me back to give me an estimate of how long it would take. She told me they "ordered the parts yesterday" and that she will update me. I called on again on 31 July after not getting any feedback. I spoke to Leticia again and was put on hold while she spoke to the parts division. Yet again, I was told they are waiting for 'another part" and she will let me know. I called after not getting feedback on 02 August at 10h32 and spoke to Leticia again, this time I was told she will call the floor manager and call me back in 15 mins. At 15h29 I called again as she had not bothered getting back to me and this time I was told one part is outstanding and my car will be ready on Friday, 11 August 2018 however she will call me back to let me know once it arrived. I called after not getting feedback on 07 August and spoke to Leticia. Once again she had not bothered to call me back. This time after asking her if I will get my car on Friday as promised I was sent back to square one as she now said they are once again waiting for a part and no she had not estimate completion date for me. I had already made transport arrangements only up until 11 August. I had to call again on the same day after not getting a clear story from her and after she had once again promised she will call me back. I asked to speak to the floor manager or any manager for that matter and I was told he is 'busy'. I asked to speak to Parts Division and tins time I was told a COMPLETELY DIFFERENT STORY. The guy I spoke to 'Ignatius" said my Insurance has caused delays. I asked him to send me email communication to prove this and gave him my email address and 2 hours later I have not received anything. I called my insurance to escalate this and they were able to get an ETA of Friday 17 August. This is completely UNACCEPTABLE!!!! Why were they not able to give me an ETA but minutes later when I escalated this they are able to give timelines. Also, how can you give a client a date and they not stick to it and not even bother to keep me in the loop?? This has caused a huge inconvenience for me. I do not have transport in the meantime. The least they could have done is give me feedback so I can make alternative arrangements. At this stage I am not even sure I will get my car back on the 17th....
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Daphne L
1 reviews | Active since Jan 2020
17 Feb 2017, 07:30
Excellent Service
<p>I would like to thank the team at LAR for providing me with excellent professional service. The team is awesome and went an extra mile for my car repairs. Happy, Busi, Nkoshi and the warehouse guys all of you are amazing human beings and keep up the good service always. I will definitely recommend the business to my family and friends. I'm a totally happy customer. Thank you guys a million times.</p>
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Daphne L
1 reviews | Active since Jan 2020
17 Feb 2017, 07:30
Excellent Service
<p>I would like to thank the team at LAR for providing me with excellent professional service. The team is awesome and went an extra mile for my car repairs. Happy, Busi, Nkoshi and the warehouse guys all of you are amazing human beings and keep up the good service always. I will definitely recommend the business to my family and friends. I'm a totally happy customer. Thank you guys a million times.</p>
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Khonziwe M
1 reviews | Active since Jan 2020
22 Feb 2016, 10:26
Unprofessional! Bad customer service! No feed back
I took my car in for repairs on Monday the 8th. Firstly, I asked the manager before I left to tell me more or less when can I expect my car back, she promised to give me a call later during the day to tell me when my car will be completed. I HAD TO CALL the next day to get an estimation date since the manager never bothered to call me as she promised. I only received an sms after I had called to tell me the estimated date for the completion of my car is the 19th Feb. To cut a long story short, they never called me to give me feedback regarding the progress of my car. My partner had to personally go there to see how far they are and he was told that the car would be ready on the 19th. I had to call them again on the 19th to asked what time I should fetch the car as no one bothered to inform me and I was told that the car would be ready at 4. When I got there at 4, my car wasn't ready and I had already returned the hired vehicle. I was told to expect my car today, Its now 12h30 and no one has yet given me a call. Their service is extremely bad!!! I want to appeal to #dial direct and other insurances that use them to consider better auto repairs companies please.
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Khonziwe M
1 reviews | Active since Jan 2020
22 Feb 2016, 10:26
Unprofessional! Bad customer service! No feed back
I took my car in for repairs on Monday the 8th. Firstly, I asked the manager before I left to tell me more or less when can I expect my car back, she promised to give me a call later during the day to tell me when my car will be completed. I HAD TO CALL the next day to get an estimation date since the manager never bothered to call me as she promised. I only received an sms after I had called to tell me the estimated date for the completion of my car is the 19th Feb. To cut a long story short, they never called me to give me feedback regarding the progress of my car. My partner had to personally go there to see how far they are and he was told that the car would be ready on the 19th. I had to call them again on the 19th to asked what time I should fetch the car as no one bothered to inform me and I was told that the car would be ready at 4. When I got there at 4, my car wasn't ready and I had already returned the hired vehicle. I was told to expect my car today, Its now 12h30 and no one has yet given me a call. Their service is extremely bad!!! I want to appeal to #dial direct and other insurances that use them to consider better auto repairs companies please.
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