Active since Feb 2016
I applied for Covid-19 relief on my Vodacom contract on 13 August 2020 ref EC-1Z22-3EIMWO. Vodacom did not respond despite follow ups that I made. I then reapplied towards end of August and got ref EC-1Z2P-13WQHX. Vodacom offered me a Covid contract relief in September 2020 to temporarily switch from contract to prepaid while I paid an arrear amount over 2 months. I took up the offer. However, they continued to invoice me even though my contract was supposed to be on prepaid. I queried this on 14 October and have not received any feedback a month later. Their Twitter team has not been helpful. The call centre has sent me from pillar to post. Collections department says it's a customer care issue and customer care department says it's a collections issue. A consultant by the name Zandile was very helpful but as soon as I got transferred to someone else (Paulina) I was told my issue would take 3-5 working days to resolve. I have received no feedback since. In the meantime my lines have been suspended.
On 16 Feb 2016 an amount of R99 was unlawfully debited from my account. I visited the local branch of my bank to sort the issue out. They told me that a company whose CEO is Jeremi de Bruin had debited my account. They gave me the phone number as 0126655750. I called the number and a lady told me they had processed the debit order on behalf of Amkay Trading whose phone number is 0318118953. When i phoned the number I did not get straight answers. My concern is I have never done business with either company and am wondering where they got my account details from. Is my money safe?