TM
Tafara M
Active since Feb 2016
2
Reviews
0
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Reviews
2 reviews66 months ago
Appalling Customer Care Service
I applied for Covid-19 relief on my Vodacom contract on 13 August 2020 ref EC-1Z22-3EIMWO. Vodacom did not respond despite follow ups that I made. I then reapplied towards end of August and got ref EC-1Z2P-13WQHX. Vodacom offered me a Covid contract relief in September 2020 to temporarily switch from contract to prepaid while I paid an arrear amount over 2 months. I took up the offer. However, they continued to invoice me even though my contract was supposed to be on prepaid. I queried this on 14 October and have not received any feedback a month later. Their Twitter team has not been helpful. The call centre has sent me from pillar to post. Collections department says it's a customer care issue and customer care department says it's a collections issue. A consultant by the name Zandile was very helpful but as soon as I got transferred to someone else (Paulina) I was told my issue would take 3-5 working days to resolve. I have received no feedback since. In the meantime my lines have been suspended.
224 replies
124 months ago
Unauthorised debit
On 16 Feb 2016 an amount of R99 was unlawfully debited from my account. I visited the local branch of my bank to sort the issue out. They told me that a company whose CEO is Jeremi de Bruin had debited my account. They gave me the phone number as 0126655750. I called the number and a lady told me they had processed the debit order on behalf of Amkay Trading whose phone number is 0318118953. When i phoned the number I did not get straight answers. My concern is I have never done business with either company and am wondering where they got my account details from. Is my money safe?
0 replies
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2 Star
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