Joseph M

Active since Feb 2016

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Reviews

2 reviews

8 months ago

Very unprofessional Rent agent Cynthia Letlape

Rent agent Cynthia Letlape. Very rude, unprofessional and direspectful. I sent 3 email in 2 consecutive days without a response. I call her demanding my property keys and she says she doesn't answer to me and will put the phone down so i talk alone

0 replies

Capitec Bank

123 months ago

Card fraud investigation

I went to Capitec ATM at Pretoria to withdraw money , I put in my card in the slot then punched the pin number as required, but unusual it required the account number just after the pin then I cancelled the transection but the card was not returning. As I waited for my card to return, in less than a minute I received a withdrawal SMS of R1400 followed by 7 purchases from different places which are over 1km away from each other, two of the places are about 5 to 6 km away. The banking statement characters are too long to fit in the textbox. The total money taken from my account is R2561, 84. After 11 working days of investigation, Capitec called to tell that they will not be liable to refund my money because of the following reasons: 1. It is my responsibility not to leave the ATM and call to stop the card. (I did but already some of the money was gone) 2. I am responsible for setting my daily limit 3. I am responsible for pin code confidentiality (only I knows the pin code) They said if I am not satisfied with the feedback I can further my complain to Ombudsman. It feels like you don't take responsibility for your weak security and customer care but making more money.

75 replies

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