Geza von Cziffra-Bergs

Horrific Customer Treatment

My business hosted a 2 day workshop at the Peartree Conferencing venue in Craighall Park last week. We were told at 9:30pm the night before the conference to pay in full or take our workshop elsewhere, despite having an agreement to pay 50% upfront (which we did) and 50% afterwards. Management never provided and terms or conditions in writing yet insisted on full payment. We had no choice but to pay and hope for the best.<br> <br> I was told that I was playing games and either I had the money to pay or I didn't. I had no choice but to make the remaining 50% payment the night before. During the 2 day workshop the venue owner did not call once or even pop in at the venue to see that we were happy with the venue and the running of the facilities. I have still not heard from the owner.<br> <br> The lady in charge of hosting us for the two days was an accounts lady and not an events lady. She did her best but hosting is not her field and this was unfair to expect her to do this role as well. The air conditioning never cooled down and no one knew how to work it.<br> <br> We won't be using Peartree Conferencing in Craighall Park Johannesburg again. A simple thank you for the payment would have been nice!!!