Nhlanhla M

Kenly Flowers unprofessional

I bought a Groupon voucher on the 4th of February 24 roses from Kenly. I made and confirmed the booking for the 1st of March and all was well until the 1st of March. I didn't receive any delivery communication from them and therefore sent an email enquiring if the order is still on its way or whether it was forgotten. After not getting any response I sent another email and then decided to call. Christine who I communicated well within February informed me that there was an issue with the flowers and then dismissed me. I was informed that there would be a broadcast message sent out to inform all their clients of the issue of flowers and I can decide if I would like a refund from Groupon or wait the following day to for the order to be made.<br> On the 2nd of March I still hadn't received any message and once again received no message over the order. I then emailed Christine at Kenly totally beside myself stating that I demanded communication and expect her do something extra to apologise for the order not being made on time and the fact that I am the one who keeps having to call or message them. To which I got a disrespectful response \we will do the delivery today\". Its now 03 March "