JV
Juanita V
Active since Mar 2016
24
Reviews
0
Industries
Reviews
24 reviews19 months ago
Not worth the trouble
I have been using the Snap n Save app for many years, but have had huge problems with processing cash outs lately. On 27 November 2023 I requested a cash out that was only paid out on 22 January 2024 after numerous emails and generic email excuses received. I requested another cash out on 10 June 2024 and to date (3 months later) and numerous emails with generic email excuses I still have not received my cash out! If I had not been using the app for many years I would think this is a ****. Definitely not worth all the trouble.
109 replies
22 months ago
Excellent service and care
I have been a client at Solomon and Long Northmead for many years and have always received above average service. All staff members are friendly, professional and efficient. They go above and beyond for their clients.
0 replies
32 months ago
Excellent service
Harry replaced all of our circuit breakers and installed a surge protection device onto our distribution board. We received excellent, reliable service from start to finish.
0 replies
34 months ago
Exceptional Service
Termicon treated our house for termites. From start to finish we received, excellent service from all staff members. They come out to give us a quotation, answered all questions we had and informed us what to expect on the day of treatment. On the day of treatment 2 team members arrived on time and worked quickly and efficiently. There professionalism throughout our experience was unbeatable. Would definitely recommend Termicon!!!
0 replies
39 months ago
Distell customer no-care
At the end of 2022 I purchased a 5 litre 4th Street Sweet Rose. On 24 January 2023 I noticed that my unopened box had popped open and the bag inside was blown up. I logged a complaint on Distell website and received an email response (presume automated) requesting further details. In this email they also request that you send a response within 5 working days or else you would need to re-register your complaint. I sent detail back to requested email address within 35 min with accompanying photograph of defective product. On 3 February (8 working days later) I sent another email requesting an update. Later the afternoon I noticed that my defective product had leaked out into my cupboard - making a huge mess. I then decided to phone their customer care line for an update. My assigned consultant was busy, so I received my case reference number (879453) and was told she would phone me back. Later the afternoon I did receive a call and was told that my product was out of stock but that they could send an alternative to a store in our CBD for collection. I told her that this area was unsafe and requested that it be sent to an alternative store in my residential area (we have numerous shopping centres in my area). I was informed that she would get back to me with regards to the store where replacement wine would be sent. On Tuesday, 7 February, 2 weeks after my initial complaint was logged I phoned the call centre again to speak to a supervisor as I still had not received any feedback and the defective wine they wanted to test was still stinking up my house. I explained to supervisor that I did not mind waiting for a replacement product and that I know products are sometimes defective, but I did mind the fact that absolutely no feedback was given and that I (a client who received a defective product) has to now phone around for an update. Why would a client need to remind and advise a customer care division how to provide a service. Finally some service was received and my defective wine was swapped for an alternative within a few hours. Shocking that clients have to repeatedly remind companies to provide a service. You would think that a customer care division would try their utmost to provide a good service after a client purchased a defective product. This is not the case with Distell.
0 replies
42 months ago
Excellent service
Reliable and efficient service received from start to finish. Installation occurred on time and all staff is friendly and willing to assist every step of the way. Would highly recommend.
133 replies
48 months ago
Horrible service
Terrible service, employees shout for someone to attend to customers and no change in their tills.
134 replies
48 months ago
Wonderful experience
What a wonderful guesthouse. Owners make you feel at home in their sparkling clean guesthouse and go above and beyond to make your stay as comfortable and enjoyable as possible. Staff are very friendly and professional. They also make a delicious breakfast.
0 replies
49 months ago
Excellent service
Excellent, professional service received from Spec Savers Lakeside Mall. Mr. Adam believes in client satisfaction above all else. Had a problem with my new glasses and he did an additional eye exam confirming that his initial exam was correct and replaced my spectacles free of charge to ensure that I was completely satisfied with the end result.
74 replies
61 months ago
Excellent service
Excellent service received from Le Mans Panel beaters. Repairs to my car (for damages caused by a pothole) were fast and expertly done. Friendly staff with great communication from start to finish.
0 replies
Review Distribution
5 Star
17 (70.83333333333333%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
6 (25%)