AM
Anna-Marie Marks
Active since Mar 2016
6
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0
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Reviews
6 reviews2 months ago
Kaidene Anderson was...
Kaidene Anderson was very kind and helpful really great service she gave
56 replies
5 months ago
Insufficient refund policy problem
Insufficient refund policy problem! I bought a pair of denims on 30/10/25 within a special of 2 for R220. (Discounted from R135 each). Price on til slip was thus R110 per pair. On wanting to wear the jeans out, I found a defect on the sewing of the denim, a hole near the zip. I was told at the Balfour Park Jhb store where I bought it, that they will only be giving R85 back. The special offer amount on slip is R110, which is what I paid for the item. I contacted their head office and this was the email response: Please note that we do sell rejects of name branded clothing, our prices allow for this. With regards to the promotion of 2 for R220.00, that promotion is when you are taking 2 pairs, so when you are now only taking 1 pair, the pair that you keep the system automatically puts it back at the original sell price of R135.00 so, if you paid R220.00 and bring back 1 garment that will be R220.00 minus the sell price of R135.00 that leaves a balance of R85.00. Same applies if you bring back both pairs of Jeans, you will be refunded R220.00 and when you purchase 1 pair of jeans after the refund you will be charged R135.00. ----‐--------------- To me, this is unacceptable nonsense and a way to swindle customers out of their refunds because they know they sell defective clothing. No matter the mechanics of a special offer, the amount indicated on the purchase slip of what was paid for an item should be what is refunded!
71 replies
5 months ago
Insufficient refund policy ****
Insufficient refund policy ****!! I bought a pair of denims on 30/10/25 within a special of 2 for R220. (Discounted from R135 each). Price on til slip was thus R110 per pair. On wanting to wear the jeans out, I found a defect on the sewing of the denim, a hole near the zip. I was told at the Balfour Park Jhb store where I bought it, that they will only be giving R85 back. The special offer amount on slip is R110, which is what I paid for the item. I contacted their head office and this was the email response: Please note that we do sell rejects of name branded clothing, our prices allow for this. With regards to the promotion of 2 for R220.00, that promotion is when you are taking 2 pairs, so when you are now only taking 1 pair, the pair that you keep the system automatically puts it back at the original sell price of R135.00 so, if you paid R220.00 and bring back 1 garment that will be R220.00 minus the sell price of R135.00 that leaves a balance of R85.00. Same applies if you bring back both pairs of Jeans, you will be refunded R220.00 and when you purchase 1 pair of jeans after the refund you will be charged R135.00. ----‐--------------- To me, this is unacceptable nonsense and a way to **** customers out of their refunds because they know they sell defective clothing. No matter the mechanics of a special offer, the amount indicated on the purchase slip of what was paid for an item should be what is refunded!
0 replies
120 months ago
Terrible service & lack of any accountability or decent feedback
<p>I purchased Rochester lounge furniture end 2015. The furniture delivered was damaged. They replaced the furniture with another damaged piece!</p> <p>Since then, after numerous contacts, they had not resolved the issue. When I requested that they take back their furniture and refund me, as they have to date failed to deliver what I paid for, they have referred me to their Ts&Cs and have refused to budge at all on making me pay the 15% cancellation fee. While I understand Ts&Cs, I am gobsmacked at their utter disinterest in repairing the customer relationship nor showing any remorse for the way in which I have been treated and their utter lack to fulfill their brand promise, which they spend a lot of money selling to consumers. </p> <p>I requested contact details directly to their head office, which has fallen on deaf ears.</p> <p>This has been an unacceptable experience and will certainly never be a customer of theirs again.</p> <p>from end 2015, I am still sitting with damaged furniture and now being slapped with paying 15% cancellation fee!</p>
53 replies
122 months ago
Scratched furniture never replaced
I have been waiting for months for a replacement on scratched furniture delivered.<br> Now I want a refund!
75 replies
123 months ago
Damaged furniture since Dec 2015
I purchased a couch daybed in Dec 2015.<br> The couch delivered was damaged. It was replaced in January - but this was also damaged.<br> I have been waiting since then for another replacement. I have followed up many times with no response.
75 replies
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5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
2 (33.333333333333336%)
1 Star
3 (50%)