Kate B

Shocking behavoiur by management

I met my friend there early evening Thursday just gone 10 March. We waited ages to even be acknowledged let alone offered a drink the service was terrible. We eventually got to order our food a good while later and when it arrived it did not look at all appetizing. I ordered a chicken burger which was certainly not cheap - the chicken tasted like cardboard, the dressing was two very tired bits of lettuce and the chips were stale - the chicken and chips both tasted as if they had been reheated. When we had the audacity to complain to the manager he told us the chips could only be cooked fresh as they were frozen - not at all what you expect from a restaurant pretending to offer fine dining !! He did not want to listen to any of our comments let alone think about apologizing and rather suggested we must leave if we didn't like the meal then proceeded to direct two bouncers to our table to chuck us out - UNBELIEVABLE !!! I have lived in Cape Town 15 years am a 55 year old lady and eat out regularly often three or four times a week and have NEVER EVER been treated in such an appalling manner by the management of a supposed fine dining restaurant !?!